General Liability Claims Analyst

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

 

The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Atlanta, GA; Dallas, TX; Gold River, CA; Maitland, FL: New York, NY; Overland Park, KS; Parsippany, NJ; Rocky Hill, CT; or Schaumburg, IL.

 

About the Role:

Zurich is currently seeking an individual interested in growing their career with our General Liability team. As a General Liability (GL) Claims Analyst, you will work with a diverse team, supporting daily work processes of the GL Line of Business by reviewing data received at claim intake, managing assessment of policy verification and categorize the claim based on severity, complexity type and jurisdiction.  You will act as a resource for the GL claims team and serve as a liaison for GL Claims and the Claims Operation.

 

Key Responsibilities:

• Support daily work processes of the GL LOB by reviewing data received at claim intake and determining if additional information is needed for initial triage.

• Manage preliminary assessment of policy verification and categorize the claim based on severity, complexity, type, and jurisdiction.

• Understand and ensure compliance with jurisdictional license requirements.

• Act as a resource for GL claims teams and serve as liaison for GL Claims and Claims Operations.

• Responsible for management of databases (data entry, maintenance, and reporting).

• Understand operational workflows for GL Technical Claims, as well as Claims Operations.

• Partner with claim professionals and team managers on assignments as needed and provide analysis related to GL claim assignments by Claim segmentation.

• Conduct research, analysis, and interpretation of claim assignment information at notice of loss.

• Exercise judgment to determine appropriate claim assignment based on rules, criteria, expertise, and workload balancing.

• Anticipate customer needs and make decisions in a timely manner.

• Meet quality standards by following best practices.

 

Basic Qualifications:

• Bachelor’s Degree and 2 or more years of experience in the Claims or Operations area

     OR

• High School Diploma or Equivalent and 4 or more years of experience in the Claims or Operations area

     OR

• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Operations area

     AND

• Knowledge of database management

• Experience with Microsoft Office

• Experience in customer service

 

Additional Requirements:

• Business Travel, as required.

• Extended Hours during Peak Periods, as required.

• Pass Applicable Exam/Licensing, as required.

• Regular Predictable At