JR Computer User Support Specialist

Job Title:  Junior Computer User Support Specialist 

Essential Job Functions: 

• Responsible for the installation, testing, and maintenance of operating systems and related software.  

• Implement standards for computer operations for compatibility between hardware and software, as well as security of the system and network.  

• Troubleshoot and resolve software, operating systems, and networking problems. 

• Schedule, perform, and monitor backups and perform recoveries. 

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Required Qualifications: 

• Bachelor of Science in related field and 2 years’ experience 

Additional Eligibility Qualifications: 

• Capability to read, write, speak, and understand English. 

• Possess and maintain a valid driver’s license. 

• Possess and maintain all required training and certifications. 

• US Citizen 

• Possess skills/knowledge of performing office automation work that includes word processing, electronic mail, spreadsheets, presentations, and other personal computer applications; typing a variety of materials from rough draft into final form including narrative and tabular material, e.g., correspondence, reports, and forms; maintaining records, historical records, survey results, reference library of training catalogs, regulations and other miscellaneous publications; establishing and maintaining office functional files and reference files; knowledge management 

Security Requirements: 

• NACI

Supervisory Responsibility:  None 

Work Environment: 

Normal hours for conducting business between the hours of 0800 to 1700, with personnel schedules staggered to allow for classroom availability between the hours of 0700 to 1800 

Monday thru Friday except Federal Holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Shift work may be required. Anticipated shift schedule is as follows: 

Day Shift: 0800-1700 

Swing Shift: 1530-0030 

Midnight Shift: 2300-0800 

In the event personnel assigned to this contract are required for early/late/weekend school retraining of students or needed for classroom observation the anticipated hours are: 

Alternate Day Shift: 0630-1030 and 1500-1900 

Alternate Swing Shift: 1300-1700 and 1900-2300 

Alternate Midnight Shift: 2100-0100 and 0300-0700 

Weekend Shift: 0830-1330 on Saturdays, with five (5) hours shifted from weekday work 

These operating hours and days may vary based on the requirements of the agency. Personnel work schedules may be “flexed” to meet the training needs of the Cyber School for weekend and extended duty periods during regular training and exercises, while still adhering to the standard five-day work week. Overtime will not be authorized. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, but only after full disclosure by the applicant. 

• Position generally requires light work with occasional lifting of up to (30) pounds or more, carrying supplies,