Team Lead, Cargo & Claims

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

 

Location: USA - Lancaster, Midpoint Dr 

Division: Road 
Job Posting Title: Team Lead, Cargo & Claims - 96984 
Time Type: Full Time

 

 

Summary

We are seeking a detail-oriented and proactive Team Lead – Cargo & Accident Claims to oversee the day-to-day processing of cargo and accident claims within our trucking operations. This role will serve as the primary liaison between internal departments, insurance partners, and external stakeholders to ensure timely, accurate, and compliant claim resolution.

 

The ideal candidate brings hands-on experience managing claims in a transportation environment, a strong understanding of compliance requirements, and the ability to lead and develop a small but growing team.

 

 

Duties and Responsibilities

• Oversee daily intake, investigation, and resolution of cargo loss/damage and accident claims.
• Ensure timely and accurate documentation, claim file management, and submission to insurers or legal teams.
• Review submitted claims for completeness, regulatory compliance, and alignment with company policy.
• Monitor claim timelines and escalate high severity, delayed, or disputed cases to appropriate leadership.
• Serve as the working lead for a team of claims coordinators or specialists.
• Assign workloads, provide real-time guidance, and ensure deadlines and quality standards are met.
• Mentor and train team members on claim handling procedures, documentation best practices, and systems usage.
• Assist in updating and enforcing SOPs for cargo and accident claims handling.
• Act as a central point of contact for operations, terminal managers, safety, HR, and legal during claim investigations.
• Provide direction and support to drivers and field teams on incident reporting requirements and claim processes.
• Coordinate directly with insurance adjusters, third-party investigators, and legal counsel as needed.
• Maintain accurate and up-to-date records in the company’s claims tracking system or database.
• Assist in tracking claim trends, identifying repeat issues, and supporting continuous improvement efforts.
• Ensure all claims are managed in compliance with DOT, FMCSA, and internal company policies.
• Support internal and external audits by providing documentation and answering compliance-related questions.
• Identify trends related to claim types, root causes, or preventable losses and share findings with Safety and Operations teams.
• Participate in post-incident reviews and contribute feedback for driver training or corrective action planning.
• Recommend improvements to claims workflows that support efficiency, reduce risk, and improve cost control.

 

 

 

 

Skills & Competencies

• Solid understanding of cargo and accident claim procedures in a transportation or logistics environment.
• Knowledge of relevant industry regulations (DOT, FMCSA) and insurance claims processes.
• Ability to lead, organize, and develop team members while managing your own caseload.
• Effective communicator with strong organiza