Senior Underwriting Quality Assurance Analyst

Senior Quality Assurance Analyst – Home Underwriting

Are you passionate about excellence, accuracy, and continuous improvement? Do you excel at evaluating complex underwriting work and influencing teams toward higher standards of quality? We are seeking a Senior Quality Assurance Analyst to join our Home Underwriting Department. In this senior role, you will serve as a subject-matter expert and strategic partner, ensuring the integrity, consistency, and reliability of our underwriting processes and driving quality initiatives across the organization.

 

Key Responsibilities

• Lead comprehensive audits and quality reviews of home underwriting files to ensure adherence to internal guidelines, regulatory requirements, and industry best practices.
• Oversee and execute targeted quality reviews connected to new underwriting initiatives, both for new business and renewal workflows, offering expert guidance and insight.
• Analyze complex underwriting decisions to identify trends, recurring issues, and opportunities for process optimization. Partner with leadership, trainers, and underwriters to implement meaningful corrective actions.
• Own and enhance the department’s annual agency audit program, setting standards for compliance and ensuring accurate, timely execution.
• Prepare and deliver detailed reports, recommendations, and presentations to department leadership and key stakeholders, providing clear and constructive insights.
• Develop, refine, and maintain quality assurance standards, policies, and procedures, ensuring they reflect current best practices and evolving business needs.
• Monitor, interpret, and report on quality metrics, driving improvements through dashboards, scorecards, and data-driven tools.
• Serve as a resource for regulatory and underwriting expertise, staying current with relevant laws, regulations, and changes affecting home insurance.
• Mentor and support junior analysts, fostering growth and consistency across the QA function.

 

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in home underwriting, quality assurance, or a closely related discipline.
• Advanced understanding of underwriting guidelines, risk assessment, regulatory requirements, and quality assurance methodologies.
• Demonstrated ability to lead reviews of complex underwriting files and influence decision-making across teams.
• Exceptional analytical, problem-solving, and organizational skills.
• Strong written and verbal communication skills, with the ability to deliver clear, actionable feedback at all levels of the organization.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with data visualization tools a plus.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, collaborative environment.
• High level of integrity, professionalism, and attention to detail.

 

Salary Range

The pay range for this position is $75,000 to $106,500 annually. Actual compensation will vary based on multiple factors including experience, knowledge, scope of role, business needs, geographical location, and internal equity.

 

Benefits & Perks

• Paid time off
• Free onsite gym at our Boston location
• Tuition reimbursement
• Low-cost, high-quality health insurance (medical, dental, vision) starting Day 1
• Robust health and wellness programs
• Auto and home insurance discounts
• Matching donation opportunities
• Annual 401(k) employer contribution
• Multiple Paid Family Leave options, including Paid Parental Leave
• Professional development resources
• Convenient locations and pre-tax commuter benefits

 

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic. We have built an unparalleled reputation for service,