Dispatch Associate (Req 11935)

Are you interested in joining an industry leader who is passionate about growth? At Southern States Cooperative (A Farmer Owned Cooperative since 1923); we are focused on helping our employees and our customers grow, by being the very best at offering challenging and rewarding career opportunities to our employees and providing superior products, services and growing solutions for our valued customers. We want to hear from you, so come grow with us!!!

The Southern States Dispatch Associate will lead daily dispatching operations for petroleum product delivery. Plans, organizes, and effectively allocates resources and equipment to fill orders in a timely and reliable manner. Consistently demonstrates teamwork and customer service skills.
 
​How you will impact Southern States Cooperative:

• Answer customer telephone calls for fuel delivery and equipment service. Ask questions to determine product needs, clarify equipment and repair concerns, and determine urgency. Provide product and service information to customers, including retail pricing. Effectively utilize customer relations skills to present SSC in a positive and professional manner. May handle escalated customer concerns and inquiries. 
• Accurately operate computer system to handle all facets of business at the location. May include creating new customers accounts. Handling issues for skipped deliveries, adding deliveries to dispatched routes and other items that occur. Maintain customer, tank and regulator records. 
• Organize fuel delivery by geographic area, degree days, Julian and product supply. Utilize routing system to maximize efficient delivery routes. Assign drivers based to ensure even distribution of workload and DOT compliance. Work to minimize overtime. Fuels may include heating oil, kerosene, gasoline, diesel, and/or propane, depending upon location. 
• Continuously communicate via computer system, telephone and in-person with petroleum drivers, service technicians, and facility team members regarding daily fuel delivery and service dispatching. Obtain and process updates regarding schedule, job progress, account issues, supply of fuel products, availability of materials, and other critical factors. 
• Assist walk-in customers with sales of fuel products.

What you need to succeed: 

Education: Requires a High School Diploma or General Education Degree (GED)

Experience: Prefer two (2) years of transportation dispatching experience and/or service technician expertise (oil based heating systems/HVAC, equipment and appliances). Southern States work experience strongly preferred.

• Computer literacy to operate SSC business systems
• Geographical knowledge of the service and delivery area and the ability to set and modify routes utilizing computer system, maps, and GPS equipment
• Able to prioritize and apply organizational skills
• Able to utilize interpersonal skills for customer sales and service and to build team relationships

Southern States Cooperative, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, disability, veteran status, sexual orientation, gender identity or other protected classification.