Medical Receptionist

Overview

The Department of Dermatology at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Receptionist to join the team.

 

The Medical Receptionist serves as the first point of contact for patients and visitors, creating a welcoming and professional environment while ensuring efficient front-office operations. This role is responsible for coordinating patient access, managing scheduling workflows, verifying insurance coverage, and supporting clinical teams through accurate administrative processes.

Responsibilities

• Open and/or close the office.
• Schedule patient appointments, call patients to remind and confirm appointments, reschedule patients from reschedule list, and make sure providers and residents schedules are full.
• Check patients in and out, collect copays, balances, self-pay, and cosmetic fees at time of service.
• Update patient’s insurance and demographic information in the EHR.
• Answer multi phone line and transfer patients to the proper department.
• Set patients up with our patient portal (MyChart) and trouble shoot any problems they are having.
• Ensure waiting room is clean and organized.
• Give directions to patients and visitors.
• All other duties as assigned.

Qualifications

Minimum Qualifications and Skills:

• Professional, customer service-oriented individual is required

Preferred Qualifications:

• Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered.

Location : Location

US-VA-Norfolk