Senior Manager, Operations Compliance

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Senior Manager, Compliance manages the activities of two or more sections or departments through strong tactical decision making while piloting unforeseen issues. Manages the team's strategy and programs, ensuring overall effectiveness.  Manages and builds relationship with Senior leadership within the region. Acts as a subject matter expert for compliance subjects assigned, with overall ownership of compliance of those subjects within the region.

Responsibilities

Team Management

• Leads, manages, recruits, retains, develops compliance staff, within the assigned region for relevant/assigned compliance related subjects

• Manages several functional areas, divisions through strong tactical decision making through managing costs, methods and staffing

• Socializes change with peers or other leaders 

Audits & Certifications

• Oversees coordination of site level compliance audits (internal and external)

• Acts as SPOC for Compliance Center of Excellence (COE) for audit activities

• Evaluates efficacy of the team's audit management and the deployment of corrective and preventive actions to the field, systems, processes

• Ownership of local/country/site specific certification (non-regional, non-global)

• Identifies processes to be audited based on a set criteria and controls

• Defines and maintains audit criteria and controls based on industry and Equinix updates and best practices

• Reports any findings to management and relevant stakeholders

• Provides guidance and consulting in any audit finding escalations within operations

• Manages rollout of new certifications and sustenance of existing certifications within the sites in scope

• Responsible for audit vendor management as assigned

Management Systems

• Provides recommendations to improve processes and the resolution of complex issues based on expertise 

• Oversees local procedure development to comply with local legislative or Equinix requirements

• Oversees/Ensures all required compliance records are maintained in local/global repositories; this includes records relevant to Operations compliance(QISBC and EHS)

• Creates and presents global management review content

• Owns global/regional policies relevant to compliance subject assigned

Program Management

• Makes broader recommendations for continuous improvements based on report results

• Ensures all required legislative or Company reports have been completed and submitted

• Forecasts and tracks compliance budgets for sites in scope.

• Shares and signs-off on local compliance objectives in conjunction with Compliance COE

• Lead, set objectives and identify need for compliance projects as per scope of work

• Identify and design metrics to enhance business processes to help achieve overall operations/company goals.

• Analyze metrics to identify process improvements  

Training

• Assesses strategic training needs and creates training strategy in collaboration with other teams (local, regional, global and cross-functional teams); leads implementation of training plan

• Creates relevant compliance training content

• Monitors training of external/internal stakeholders to assure necessary standards training is delivered to applicable employees

1st Line Responsibilities

• Acts as first escalation point for site level compliance related customer or any third party audits

• Oversees maintenance of local site level management system assets by ensuring accuracy and adequacy

• Hosts management review meetings for the site/country in conjunction with Compliance COE

• Creates and tracks site level compliance budgets as per needs/requir