Customer Service Associate

<div class="content-intro"><p style="line-height: 1.3;"><span style="font-family: geist, arial, sans-serif; font-size: 12pt;"><strong>Company Summary</strong></span></p> <p style="line-height: 1.3;"><span style="font-family: geist, arial, sans-serif; font-size: 12pt;">Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!</span></p></div><p><strong>Job Summary</strong></p> <p>As a Customer Service Associate at Zoro, you will play a crucial role in delivering exceptional service to our customers by promptly and accurately resolving their inquiries or issues. Your primary objective will be to deepen the relationship with Zoro customers and drive loyalty and sales by providing a seamless and satisfactory customer experience through efficient communication and problem-solving skills. This position is onsite in the Janesville, WI office with the potential to transition to a fully remote work setting&nbsp; after successful completion of 10 weeks of in-person training.</p> <p><em>There are multiple shifts available for this position:<br><br></em></p> <p><strong>Monday - Friday</strong></p> <table style="width: 12.6177%; height: 97.8515px;" border="1" cellspacing="0" cellpadding="0" data-sheets-root="1" data-sheets-baot="1"> <tbody> <tr style="height: 19.5703px;"> <td style="height: 19.5703px;">9:00 AM</td> <td style="height: 19.5703px;">5:30 PM</td> </tr> <tr style="height: 19.5703px;"> <td style="height: 19.5703px;">10:00 AM</td> <td style="height: 19.5703px;">6:30 PM</td> </tr> <tr style="height: 19.5703px;"> <td style="height: 19.5703px;">10:30 AM</td> <td style="height: 19.5703px;">7:00 PM</td> </tr> <tr> <td>12:30 PM</td> <td>9:00 PM</td> </tr> </tbody> </table> <p><em><br></em><strong>Tuesday - Saturday<br></strong></p> <table style="width: 12.6177%; height: 97.8515px;" border="1" cellspacing="0" cellpadding="0" data-sheets-root="1" data-sheets-baot="1"> <tbody> <tr style="height: 19.5703px;"> <td style="height: 19.5703px;">8:00 AM<