Assistant Facilities Manager

Location: Palo Alto, CA | HP office

Assistant Facilities Manager - JLL

What this job involves:

As an Assistant Facilities Manager, you will support the Facility Manager in delivering safe, reliable, and compliant facility operations within a large, complex campus environment. This role has direct responsibility for a small team supporting soft services and ensures daily execution across workplace support functions, vendor performance, and service delivery standards. You’ll lead day-to-day service operations for assigned scopes, resolve issues with urgency and professionalism, and drive a consistent employee experience while maintaining strong operational discipline.

What your day-to-day will look like:

• Lead soft services team operations: Directly manage workplace support, conference services, mail coordination, and employee support staff with daily direction, coaching, and performance feedback

• Oversee service delivery and quality: Coordinate soft services execution, monitor KPIs/SLAs, and ensure consistent quality and responsiveness across all service areas

• Manage vendor performance and work orders: Oversee vendor scope adherence, quality checks, and coordinate CMMS work order management with proper prioritization and documentation

• Support compliance and safety requirements: Ensure adherence to company audit standards, operational policies, and safety requirements while maintaining accurate documentation

• Provide financial and administrative support: Assist with invoice review, expense tracking, reporting, and administrative processes to maintain operational visibility

• Coordinate cross-team collaboration: Partner with engineering, workplace support, and operational stakeholders to ensure seamless service delivery and coverage

• Drive continuous improvement culture: Set service standards, support team development, and lead special projects focused on employee experience improvements

Required Qualifications

• 2+ years of experience in facilities management, workplace operations, or a related corporate environment.

• Prior experience leading or supervising a small team (directly or in a lead capacity) in a service delivery environment.

• Experience coordinating vendors and service providers with a focus on service quality and responsiveness.

• Strong customer service mindset with the ability to communicate professionally at all levels.

• Proficiency with Microsoft Office and comfort working in CMMS platforms.

Preferred Qualifications

• Bachelor’s degree or equivalent experience.

• Experience in a multi-building campus or operationally complex environment.