Crisis & Incident Management Lead – Operational Resilience

General information

Entity

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offersare open to persons with disabilities.


For more information, please visit www.ca-cib.com

Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/

By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.   

Reference

2025-103183  

Update date

10/09/2025

Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

Crisis & Incident Management Lead – Operational Resilience - Vice President

Contract type

Permanent Contract

Job summary

Summary

The VP, Crisis & Incident Management Lead is responsible for the strategic leadership and operational execution of the Bank’s crisis and incident management program across the Americas. As part of the Operational Resilience team, this individual will ensure that the bank can effectively prepare for, respond to, and recover from a broad range of disruption scenarios, including:

• Technology and cyber incidents
• Third-party or supply chain failures
• Natural disasters (e.g., hurricanes, earthquakes, wildfires)
• Manmade disruptions (e.g., civil unrest, mass transit outages, workplace violence)
• Geopolitical events (e.g., war, political instability, sanctions-triggered disruptions)
• Pandemic or public health crises
• Infrastructure outages (e.g., power, telecommunications, water supply)

The role will build a resilient culture through a proactive, risk-informed approach that integrates cross-functional crisis response, regulatory compliance, real-time command and control, and continuous improvement. The VP will serve as a senior escalation point for major incidents, lead the regional crisis response for significant incidents, and escalate where needed to the firmwide crisis governance forums.

The role reports directly to the Head of Resilience Management for the Americas and works closely with stakeholders across Technology, Risk, Cybersecurity, Legal, Communications, and Regulatory Affairs to embed a culture of resilience and readiness.

Salary Range: $150k-$180k

Key Responsibilities

• Strategic Leadership
  
  • Develop and lead a crisis and incident management strategy aligned to the bank’s operational resilience framework and key business services.
  • Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies.
    Establish and manage governance forums and escalation protocols for crisis and incident oversight.
    o    Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders.
• Incident Response and Crisis Management 
  • Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications.
  • Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols.
  • Ensure that major incidents—including those involving third parties and cyber events—are managed in line with regu