Business Operations Lead - EEI E&P (Environment & Planning)

E&P Operations Lead (Remote US - preferred location in California is Sacramento for a hybrid work arrangement)

ABOUT ICF

This position has a high degree of remote flexibility once established in the role. The selected candidate will be expected to follow a hybrid work model that consists of both in-office and work from home days, as needed.

DUTIES & RESPONSIBILITIES:     

This role will be responsible for the daily operations of the Environment and Planning (E&P) business, supervising key aspects of the Division’s business. The role ensures that division operations are smooth and efficient, establishes a strong relationship with the group operations leadership and Corporate functions, while ensuring smooth delivery of the Division’s day-to-day operations, including the successful implementation of corporate initiatives, strategic plan development, operational performance, internal communications, facilities, safety, and resource/people management.

The duties and responsibilities of the Division Operations Lead include, but are not limited to, the following sets of activities.

Corporate Initiatives

• Serve as a division level point of contact (POC) for corporate initiatives that have division level requirements and implementation impacts. Coordinate directly with division leadership, appropriate Group Operations resources, and relevant corporate functions.
• Build strong partnerships and collaborate with Corporate Business Partners.
• Understand company policies, procedures, and systems.
• Support integration activities associated with newly acquired firms.
• Recommend policy updates, changes, language as appropriate to support division operations

Strategic Plans

• Support Division Leader with division strategy planning process.
• Provide insights into the division strategic plan, where applicable, based on information obtained through support of division operations
• Participate in and lead assignments under Strategic Plan, where applicable.

Division Operations Performance

• Contribute to development of division level, annual revenue planning and budgeting (indirect costs and forecasted spend)
• Provide oversight of functional activities and responsibilities for division operations team
• Work in partnership with the division Business Manager to support division level financial reporting and forecasting activities, including utilization and suspense tracking tools.
• Be prepared for escalation of issues associated with business processes or systems and seek solutioning in partnership with corporate functions.
• Track division’s budget to actual variance for indirect costs, especially in the areas of conference, membership, specialty software, and recovery costs (facilities, CIT). Develop and send any relevant communication and messaging needed to help division reach KPIs.
• Organize and schedule prep for Divisional Monthly Business Reviews (MBR), create template, adjust based on requests, and ensure participants are prepared; support presentation on the day of the MBR; send supporting files and track action items.
• Coordinate with the Group Operations function to understand output and follow-up actions associated with PMRs, CPARS, and client satisfaction surveys to develop an understanding of the project management and business issues facing the Divisions; Identify trends; conduct follow-ups with the Group Operations functional leads, as needed; and support and drive division level solutions to address issues.  Use standardized survey templates developed and/or managed by Group Operations function to summarize /read out division level results or trends to Division management.
• Work with Finance to ensure Project Managers have the tools and resources needed to perform their duties efficiently and effectively.
• Coordinate with BDD to address critical matters or questions within the division resulting from the client survey process or client feedback. Work with Sub-LOB leaders to solicit project management participation and follow-through for projects that meet select criteria. Facilitate the quarterly recognition process in coordination with Group Operations.  
• Approve division level transactions in compliance with Approval Authority and Signature Matrix (AASM) and that impact division level expenses and budgets, where applicable.
• Track quarterly sales to support corporate sales bonus programs.
• Track division’s participation in the Corporate Purchase Card program.
• Manage division level files supporting project and management reporting, and other operational activities.

Communication (internal) & Engagement

• Support D