Executive Director Patient Services

Job Description Summary

The Executive Director of Patient Access Services oversees the Patient Assistance Program (PAP) and Sandoz Access Support teams that provide empathetic services to help patients optimize their treatment journey on Sandoz biosimilar and generic products. This role will provide leadership, management oversight of multiple teams and instill a culture of continuous improvement in support of patients across the Sandoz bio/specialty and generic portfolios of >$3b in 2025 gross sales. The leader will partner closely with other cross-functional teams (Marketing, Sales, Market Access, Legal, Compliance, Finance, Government Pricing, Customer Service and others), direct outside agencies and third-party partners to drive program performance. The leader will be responsible design-ing and optimizing programs, balancing patient needs, market dynamics and company performance. This position sits on the Market Access leadership team and will play a key role helping to shape Market Access strategy and company performance.

 

Job Description

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally.

Join us, the future is ours to shape!

Position Location:

This position will be located at the Princeton, NJ US Headquarters site.

Our Sandoz flexible hybrid working approach allows US office-based employees to work up to 50% of their monthly workday remotely. This role will not have the ability to be located remotely.  Preference will be given to local candidates not requiring relocation.

Major Accountabilities / Your Key Responsibilities:

Your responsibilities include, but not limited to:

• Strong emphasis on utilizing data, analytics and continuous improvement to shape and manage program needs, performance, cost, and outcomes.  Accountable for the success of the programs as well as compliance and monitoring oversight to comply with the quality system and program guidelines.

• Key stakeholder and trusted advisor with Commercial leaders. Drives, develops and executes brand strategies for patient support aligned to brand and Market Access strategy.  Guides teams to ensure complete strategic and executional alignment to guarantee an optimal patient experience.   Able to represent program performance to US leadership team.

• Manages relationships with multiple PAP and support teams with an eye to driving patient experience balanced with program efficiencies.

• Optimizes alignment and integration with key matrix functions / stakeholders across Marketing, Sales and Market Access to achieve seamless collaboration and outcomes.

• Leads the strategy to consistently monitor performance and conduct analyses for program updates and innovations.

• Direct program content and tactical alignment to the patient journey and ensure that the programs approach both strategically and tactically to the priority business leverage points.

Key Capabilities Required:

• Advanced ability to conceptualize, align stakeholders and guide execution of complex programs

• Advanced understanding of US market access and reimbursement dynamics

• Advanced patient support program design and management

• Navigating the commercialization of new drugs

• Partnering with matrix stakeholders

• Optimizing quality and safety

• Managing budgets and vendors

What you’ll bring to the role:

Required Qualifications:

Education:

• Bachelor's in finance or related

 Experience:

• 15+ years industry experience in related functions

• 10 years of Market Access and or Patient Services experience

Preferred Requirements:

• Masters / MBA

Travel Requirements: Minimal travel to key vendors and customers

You’ll Receive:

Sandoz offers a generous employee benefits package that includes a competitive salary, health insurance coverage for medical, prescription drugs, dental and vision, a generous company match for retirement savings accounts, and generous paid time off.  We also follow a hybrid work policy that combines a mix of in-person and remote work to allow our employees flexibility.   

   

The pay range for this position at commencement of employment is expected to be between $236,600 - 338,000 – 439,400 USD/year; however, while salary ranges are effective from 1/1/25 through 12/31/25,