Global Study Operations Supervisor ( SMART Database Loading )

The Global Study Operations group within Labcorp’s Central Labs Services Global Project Management team is seeking a Supervisor to lead the SMART Database Loading team.

In this position, you will lead a high-performing technical team, maintaining rigorous standards in database design, promoting timely and accurate processing of patient samples through internal systems to their final destination.  Candidates with a technical mindset and experience using internal tools such as Realm SMART functions, Study Definition, and Zavacor are strongly preferred.

This is a remote opportunity and can be located anywhere in the US.

Responsibilities:

• Supervise the day-to-day operations of the assigned customer or functional team members:

  • Ensure appropriate resource allocation to successfully implement and execute project plans.

  • Manage workload balance within assigned teams and participate in resource management across global teams.

  • Ensure consistent implementation, use, and review of SOPs.

  • Coordinate and monitor progress to ensure the achievement of team goals.

  • Implement, monitor, and report performance metrics and take corrective action when appropriate.

  • Effective and timely adherence to management communications, meetings and procedures.

  • Participate in departmental strategy execution.

• Grow and develop your team including:

  • Ensure the development of a competent workforce to meet growth plans within budget.

  • Establish and monitor performance objectives for assigned direct reports and take corrective action where appropriate.

  • Complete thorough, timely, and well-documented performance evaluations.

  • Responsible for the activities and outcomes of direct reports, taking corrective actions where appropriate.

• Instill and manage a culture of continuous improvement, quality, and productivity:

  • Responsible for monitoring and tracking resolution of all customer complaints, issues, and concerns related to the team’s responsibilities. Manage and ensure the resolution of such instances in collaboration with leadership.

  • Ensure issues are documented and leveraged to prevent repeated occurrence.

  • Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged.

  • Ensure all services failures are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure does not occur again.

• Ensure the team and department deliver on customer commitments in accordance with World Class Project Management and Service Excellence:

  • Ensure best practices are applied within the team regarding budget and risk management.

  • Ensure systems are updated to accurately reflect workload, timelines, etc.

  • Lead client relationship activities; adapt depending on specific client needs.

  • Ensure management of team and/or customer milestones and proactive communication with customers.

  • Proactively consult with customers regarding the impact of their decisions. Seek to understand their true needs and how LabCorp can best deliver to their needs.

  • Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs, while balancing the advantages of global consistency.

• Effectively collaborate with others and work across boundaries as necessary:

  • Assist leadership in managing and supervising the day-to-day operations of the team.

  • Work with the appropriate Business Development Directors to understand the culture and evolving needs of customers.

  • Work across CLS functions and Business Units to remove barriers and optimize client delivery consistently.

• Other duties as assigned.

Experience Requirements:

• 3+ years of relevant experience

• At least 1 year of leadership experience

• Knowledge or experience in technical design and/or internal applications i.e. SMART, Study Definition, Zavacor

• Excellent written, verbal, and interpersonal skills

• Strong planning, organizational, and problem-solving ability

• Proven record of driving continuous improvement

• Demonstrated high degree of initiative and ability to work collaboratively

• Demonstrated experience in team building, influencing, and conflict resolution

• Strong change management skills

Education Requirements:

• Minimum Required: High School Diploma