Client Service Representative 2

Description

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client’s first and last impression of Arnold Pet Station and it is important that all clients feel welcome, safe and comfortable. 

CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care.

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Educate clients on wellness plans, food and products sold in waiting room
• Perform opening and closing procedures, end of day reports and deposits
• Data Entry: records, client questionnaires, referral information, etc.
• Admit patients: ensuring that the patient is weighed and all information is current.

Full Time Benefits Include:

• 401 (k)
• Health Insurance
• Paid time off
• Employee Discount 
• Flexible Scheduling 

 Salary negotiable depending on experience 

Over the last 30 years Arnold Pet Station has made it our mission to practice uncommonly exceptional veterinary medicine and customer service. We have also worked hard to build a culture of not only taking the best care of pets, but also pet parents. Your trust in us ,and the care our experienced team provides, is our top priority. Once you walk through our doors, you are family – and we wouldn’t want it any other way! 
We are a proud VetEvolve Partner hospital. VetEvolve supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.  

Requirements

Prior Cornerstone and veterinary experience ideal

• A general understanding of veterinary terminology, situational understanding, and being able to successfully communicate these situations with clients and the veterinary team.
• Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
• Excellent communication skills with clients and team members
• Proficient time management, ability to problem solve, learn, and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional attitude.