Drift Palm Springs House Runner

Drift Palm Springs is a beautifully modern hotel with 39 rooms designed to meet the needs of a wide range of travelers. From studio rooms to 4-bedroom suites, complete with full kitchens and views of the San Jacinto mountains, we've got something for everyone! We are searching for a House Runner to join our dynamic team in keeping our property pristine and comfortable for all who walk through our doors. The ideal candidate will be flexible and focused on details, efficiency, and guest experience. Morning and weekend availability are required.

About Us

TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities. 

About the role

The primary responsibility of the  House Runner is supporting our Housekeeping team in taking  care of a building’s general sanitation, cleanliness & ambiance. Their duties include stripping beds of linens, removing linen and trash from guest rooms, maintaining the organization & cleanliness of storage areas, providing guests with items upon request, and supporting the Housekeeping team with cleaning duties to ensure rooms are clean & ready for check in .

What you'll do

• Strip bed and remove linens & towels, changing bed linen when required. This may require lifting bedspreads
• Outside of room should be kept clean and tidy
• Empty trash for the entire room and public areas
• Deliver any requested  amenities, linens, and supplies to guest rooms
• Maintain complete knowledge at all times of all hotel features/services, activities, and events. Responsible for ensuring all positions are knowledgeable all the same and able to engage/discuss with guests.
• Ensure all public areas of hotel are clean 
• Deliver any lost and found items to appropriate area
• Be able to communicate effectively with guests and provide exceptional customer service
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. 
• Maintain complete knowledge of and comply with all department policies/service procedures/standards. 
• Maintain positive guest relations at all times 
• Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure storage and closets are stocked properly and maintain an organized layout. 

Qualifications

• Previous  experience in the hospitality industry preferred
• Must be team player
• The ability to multitask
• The ability to stand and walk for extended periods of time
• The ability to lift, push, and pull at least 40 pounds
• Excellent organizational and time management skills
• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.
• Must be able to utilize text/chat technology on a phone or tablet