P&C Product Development (Auto Telematics)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a Product Development Manager to support the P&C Auto Telematics Product and will be responsible for supporting the development and design of existing and new product features, models and versions of USAA Telematics products and shaping our core Auto portfolio. The candidate selected for this role will partner closely with Data Science, Underwriting, Actuary, State and National Product Teams and many others to define product strategy, develop, shape, scale, and optimize world class telematics product(s) that balances member experience, growth and profitability for the association.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Participates in the development of digital first products supporting the needs and risks of USAA Members.
• Supports efforts to develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Advises others in the launch of new products and in the evaluation and decision to buy/build or partner.
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
• Responsible for maintaining knowledge of business and underwriting performance for products in scope (e.g.trends, results, etc.).
• Analyzes internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
• Conducts analysis of key data to support on-going monitoring, maintenance and underwriting of existing 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
• Develops and communicates the new product value proposition for product enhancements/features.
• Guides Member Contact teams on how to effectively use sales guides and provides education on new products and services, including new offerings and enhancements to existing features.
• Analyzes and evaluates new product performance metrics to recommend offering change, if necessary, prior to full launch.
• Coordinates with relevant control partners (to include Leal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Business, Marketing, Supply Chain, Statistics; OR 4 years of relevant education and/or experience.
• 6 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.
• Experience conducting research, compiling and analyzing data, and identifying trends that have supported product decisions.
• Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
• Knowledge and understanding of Product Development Life Cycle (PDLC).

What sets you apart:

• P&C Business Acumen, preferably in Telematics and/or Auto (innovation, product management, pricing, underwriting, product intelligence etc.).
• Demonstrated experience with data analytics tools and platforms (i.e. Power BI, Tableau, Snowflake, SQL, Python) and ability to deliver insights.
• Strong critical thinking skills to evaluate information, identify data gaps, and ensure the validity of insights.
• Skill in applying critical thinking to analyze the entire product lifecycle, anticipating potential issues in pricing, underwriting, claims, or experience that that might arise from product design, and proactively identifying solutions.