Manager, IT Operations

Description

Job Summary:

The IT Operations Manager will lead the IT infrastructure and support operations, the team and systems. This role combines team management with hands-on technical involvement in overseeing IT systems, driving operational improvements, and executing projects to enhance service delivery and efficiency across the organization

Key Responsibilities:

• Team Leadership & Operations: Provide technical leadership and guidance to IT support technicians, ensuring task prioritization and workload      management
• Infrastructure & Support: Manage IT systems, including servers, networks, cloud environments, and user support for Tier 2 and 3 issues; resolve escalated      technical issues
• System Maintenance & Monitoring: Oversee system upgrades, patches, maintenance activities, and proactive monitoring to ensure high availability and performance
• Process Improvement & Compliance: Enforce IT policies, best practices, and service standards; implement process automation to optimize workflows
• Vendor & Budget Management: Interact with external vendors, monitor SLAs to ensure cost efficiency and optimal service
• Incident & Risk Management: Ensure timely resolution of incidents and issues, support business continuity efforts, test and maintain systems’      backup and recovery
• Training      & Development: Develop and deliver training materials to enhance user understanding of IT systems and promote best practices

Requirements

Qualifications:

• Minimum of 3 years of experience as an IT Senior Systems Administrator supporting      a hybrid cloud environment including Windows, Azure, and O365. Azure      certification is a plus
• Strong expertise in IT infrastructure, SQL Server, Cloud technologies      (Azure/AWS), and networking (LAN / VLAN / WAN). Experience with      UniFi/Ubiquiti is a plus
• Ability to diagnose and resolve advanced technical issues including network and      servers
• Supports critical systems after hours, nights and weekends as needed. Responds to      emergencies on a 24/7 basis
• Ability to effectively communicate, ensuring positive and productive interactions      with users
• 10-15% travel required