Customer Manager - United States
DowAbout the role
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About this Talent Community
Dow is building a network of qualified candidates for current and future Customer Manager opportunities across our Commercial organization.
These positions will primarily be aligned to our major Commercial hubs: Midland, MI, Houston, TX, Collegeville, PA, & Marietta, GA. Virtual office may be an option for certain roles and additional locations may become available based on evolving business needs.
Responsibilities
- Manage account portfolio and prepare and implement sales plans.
- Lead and coordinate customer relationships working to understand customer needs and identify potential new clients.
- Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.
- Manage Sales Contracts following Dow guidelines and legal requirements according to each region and country.
- Develop and execute sales and marketing plans delivering business goals of volume and value.
- Collect and utilize market intelligence to shape sales/marketing plan.
- Lead and conduct negotiations and implement price changes and strategies.
- Collaborate with other functions and stakeholders to deliver CX results.
Qualifications
- A minimum of a bachelor’s degree or relevant military degree equivalence at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
- A minimum of 5 years of relevant working experience.
- A minimum requirement for these U.S. based positions is the ability to work legally in the United States. No visa sponsorship/support is available, including for any type of U.S. permanent residency (green card) process.
Skills
- Business Acumen: Strong business acumen and ability to clearly communicate financial tradeoffs.
- Communication: Strong written and verbal communication skills.
- Negotiation: Self-starter with a strong bias for action and negotiating skills.
- Interpersonal Effectiveness: Demonstrates the ability to build and maintain strong, productive relationships with customers, colleagues, and cross-functional stakeholders.
- Influencing Skills: Leadership skills to work cross-functionally and ability to successfully drive initiatives/issues through influence.
- Analytical Thinking: Ability to gather, interpret, and evaluate customer, market, and business data to identify trends, solve problems, and make informed decisions.
Additional Notes
- Relocation assistance is not available for <
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