Collections – Senior Process Associate – German – Hybrid Bucharest

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Collections – Senior Process Associate – German – Hybrid Bucharest

The Accounts Receivable Europe organization is in charge to provide professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections & Dispute management process.
Responsibilities

•    Work closely with Team leader and Team members
•    Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics
•    Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case 
•    Validates reasons for delinquency using appropriate sources of internal / external information
•    Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes 
•    Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds 
•    Prepare and process accounts reconciliation in communication with external / internal customers  
•    Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes 
•    Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers 
•    Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases 
•    Process shifting of uncollectable items for legal actions / ensure processing of write-offs 
•    Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
•    Manage complex customer accounts.
•    Acts as a buddy of new joiners during business specific training, shadowing.
•    Is the second voice collector within the team on escalated, aged items.
•    Run existing reports on a daily, weekly, and monthly basis.
•    Improve & maintain reports based on the I2C standards.
•    Learn and develop soft and hard skills based on Genome Profile setup.
•    Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
•    Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
•    Have a controllership overview of the dunning cycle/letters.
•    Validate that reports meet risk & financial requirements.
•    Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
•    There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
•    Accomplish all responsibilities in line with client compliance and integrity requirements.
•    Create, update, revise, and submit standard operating procedures for approval.
•    Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
•    Act as a backup or cross-trained for another process or scope of work.

Minimum Qualifications 
•    Full professional knowledge of German, min. C1
•    Business School Degree or qualification or minimum relevant