Sr. Managed Services Engineer – Mainframe z VM VSE

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary  

The primary purpose of this position is to install and maintain mainframe software.  This position will also estimate and plan for installation and upgrade activities as well as new customer transition projects.   

What you will do:  

• Provides technical assistance regarding Disaster Recovery exercises and Business Continuity Processes. 

• Ensures system improvements and/or modifications are implemented. 

• Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments. 

• Identifies and resolves performance issues. 

• Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules. 

• Participates in ongoing development and improvement of installation standards. 

• Updates customer incident tickets and change orders with effective communication providing internal management and customer account managers with status information.   

• Works with project managers in the development and implementation of project plans and timelines. 

• Provides team members with technical training and/or mentoring as needed. 

• Provide primary support for reported problems related to software in assigned area of responsibility, and related products.    

• Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products. 

  What we expect of you:  

• Bachelor’s degree in Information Systems, Information Technology, Computer Science, or related field and 5 years' experience supporting installing, maintaining and supporting mainframe software products for IBM mainframes, and performing system management functions (software installations, version upgrades, product maintenance, and configuration management), OR 

• 9 years’ experience installing, maintaining and  supporting mainframe software products for IBM mainframes, and performing system management functions (software installations, version upgrades, product maintenance, and configuration management). 

• Experience installing, maintaining and supporting z/VM and VSEn operating systems and peripheral software products. 

• Knowledge of DASD management, allocation and formatting. 

• Demonstrated communication and presentation skills. 

• Demonstrated abilit