988 Crisis Intervention Specialist of Chat/Text Services

Description

Position: Crisis Intervention Specialist of 988

Reports to: Clinical Supervisor of 988

Type: Part-Time, 3 shifts available.

Location: Fully Remote, must be located in WA State

Payrate: $26.53/hr. + $2/hr. shift differential

Union Representation: OPEIU Representation

Schedule: Regular Part-Time, 3 shifts available from Mon - Wed 12 am - 8 am (GY/After-hours shift)

Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

Position Summary: 988 Crisis Intervention Specialist provides primary support for incoming contacts via phone, chat, or text from the 988 Suicide and Crisis Lifeline. The CIS is responsible for the assessment, development and implementation, and resolution of emergent and non-emergent 988 contacts received by Crisis Specialists.

The Crisis Intervention Specialist provides feedback and debriefing following calls, and provides accurate, timely reviews of call documentation and screening guides. The CIS participates in program meetings, complete 988 Suicide and Crisis Lifeline and organizational trainings as required.

This is what you’ll be doing:

• Provides effective support of 988 Crisis Call Specialists by assisting in the
• management of 988 calls including:
• Assessment of emergent and non-emergent 988 calls,
• Developing and implementing appropriate interventions with callers,
• Timely resolution of 988 calls.
• Provides adequate monitoring of calls.
• Provides effective feedback and/or debriefing following calls.
• Provides support in new staff learning call handling skills and relevant policies and procedures.
• Assists Crisis Call Specialists in adhering to 988 phone line contractual
• requirements.

We want to hear from you if you have these qualifications and skills:

• B.A. in social sciences
• Knowledge of King County Public Mental Health System
• Evidence of ability to develop and maintain effective working relationships
• Evidence of ability to work effectively with a multi-disciplinary team of clinical staff and paraprofessionals
• Evidence of ability to work effectively in a fast-paced environment
• Excellent verbal, written, and technical skills including the ability to work in multiple software platforms concurrently.

Thriving employees means a thriving mission:

We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

• 100% Employer paid Medical, Dental and Vision Coverage
• Annual Wage increases
• $1000 Employee Referral Bonus for select hard to fill roles
• Generous Paid Time Off & 12 Paid Holidays
• Discount on ORCA transit pass
• Free Parking & Flexible Schedules
• Growth opportunities
• Self-care tools & weekly check ins with your supervisor

Voluntary Benefits

• Short-term and long-term disability
• Flexible Spending Accounts (FSA)
• 403 B Retirement Plan

Requirements

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.

• This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.

988 SUICIDE AND CRISIS LIFELINE CONTACT SUPPORT

1. Complete Crisis Connections and 988 Suicide and Crisis Line designated training to respond appropriately to 988 contacts via phone, chat or text.

2. Complete documentation pertaining to 988 contacts in a timely manner.

3. Maintain required contact records and honor contractual reporting requirements.

4. Pro