Specialist, Automation Systems

Specialist, Automation Systems

Location: On-site at Service Advantage Partner Facility Role Type: Resident Automation Technician

🔍 Role Overview

As a Digital Automation Technician, you’ll be the frontline expert supporting advanced robotic and workstation systems at a Partner site. You’ll perform diagnostics, repairs, and preventative maintenance on a wide range of automation equipment — from bots to electro-mechanical systems — ensuring maximum uptime and operational efficiency. This role blends hands-on technical work with strategic system support, making you a key player in driving automation excellence.

  🔧 Core Responsibilities

Troubleshoot and repair robotic and automation systems using mechanical, electrical, and software-based skills

Lead or coordinate technical efforts when required, providing second-level support to peers

Perform full-spectrum service tasks: diagnostics, inspection, installation, retrofits, and scheduled maintenance

Use CMMS tools to document service activities and track system performance

Collaborate with Partner Support teams to resolve issues during planned downtime

Maintain compliance with safety protocols including lockout/tagout procedures

Stay current with product updates and complete technical training on assigned systems

  🎓 Qualifications

Required:

Associate degree or equivalent experience/apprenticeship in Robotics, Mechatronics, Mechanical or Electrical fields

Strong knowledge of automation systems, electrical principles, and software-based controls

Technical proficiency in Linux, Java, XML, SQL, and database management

Ability to interpret blueprints and electrical schematics

Familiarity with CMMS platforms and industrial PC systems

Preferred:

Vocational or college degree focused on Robotics, Mechanical, or Electronics

Strong multitasking and prioritization skills

Excellent communication and customer service abilities

High physical dexterity and comfort working in confined or elevated spaces

  🧠 Skills & Competencies

Expert-level understanding of electro-mechanical systems

Methodical approach to problem-solving and diagnostics

Strong interpersonal and verbal communication skills

Ability to read and interpret technical manuals and schematics

Customer-centric mindset with a focus on service excellence

  🏗 Working Conditions

Warehouse environment with variable lighting, temperature, and noise

Frequent use of hand/power tools; lifting up to 50 lbs; maneuvering equipment up to 400 lbs

Physical agility required: stooping, bending, squatting, kneeling, and ladder use

Variable shifts and overtime may be required

Occasional overnight travel for training or vendor support

 

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.