Field Consultant Coordinator

Position Summary :

The Area Assistant (AA) is a member of the Area Management Team responsible for the on-time delivery of customer reports within the designated area.  The standard service cycle is 21 days from the date of order, and it is the primary goal of NRS to have 100% on time delivery for all clients.  The Area Supervisor is provided with state-of-the-art tools and analytics to ensure compliance with this important goal. This is a non- exempt, hourly fulltime position with the employee reporting to the Area Manager (AM) or a designated Area Supervisor (AS). 

The AA is assigned to specific roles by the Area Manager. Within these roles they are responsible for supporting operational decisions at both the tactical and strategic level. AS’s may help team members on various tasks under their direct supervision.  

Area Assistants are expected to operate under their Area Manager or designated Area Supervisor with minimal supervision, so decisions are made quickly in support of their mission to deliver quality reports on time.  

Essential Job Functions :

Each Area Management Team uses roles and tasks to manage their inventory and communicate with clients, vendors, and others. Roles within the team may be occupied by an Area Assistant, Area Supervisor, Area Production Manager or Area Manager.  

As an Area Assistant they will act in a support capacity. A ticketing system is used to assign and track tasks, requests, and assure prompt communications. Tasks are classified by tiers and Area Assistants may handle Tier 1 and 2 tasks after they complete the necessary training. With supervision and at the direction of their Area Manager, Area Assistants may perform Tier 3 tasks.

The essential job functions of an Area Assistant for NRS will include working within a designated role, which changes regularly, and fulfilling requests from a variety of sources through our ticketing system. This will include: 

• Executing all tasks assigned by the Area Manager diligently, on schedule, and to the highest standard. 

• Working with team members to achieve daily, weekly, and monthly targets. 

• Participating in meetings and voicing concerns as well as suggestions for improvement. 

• Answering or escalating concerns and queries from clients or other stakeholders. 

• Completing a range of administrative and management tasks. 

• Maintaining a high level of professionalism while representing the company. 

• Expanding skills by attending workshops and training sessions. 

• Effectively managing your time by prioritizing urgent tasks. 

• Assisting the Area Manager as required.  

Supplemental Job Functions:

Perform additional duties as directed by senior management. 

Qualifications:

Education and Experience  

• An Area Assistant should possess a high school diploma or GED and have two years working experience. 

• Prior school internships and insurance related classwork will be considered in lieu of experience. 

Knowledge, Skills & Abilities 

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. 

• Direct others with instructions furnished in written, oral, or diagrammatic form. 

• Work in a fast paced, team environment with minimal direct supervision. 

• Good attention to detail and the ability to organize their day and week to accomplish the mission of 100% on time delivery. 

• Fluency in Microsoft Outlook, Word, and Excel.

•   Pass a pre-employment drug screen and background check. 

Work Environment:

Equipment, Tools & Work Aids 

General office equipment including a PC, laptop, and printer. 

Working Conditions and Environmental Hazards:

Inside working conditions 100% of the time. 

Physical Requirements:

Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers while using a computer or similar user interface.  Sedentary work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force freque