Customer Account Representative

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Responsible for executing sales strategy, initiating contact with existing and potential customers, and identifying customer needs.

Main Duties and Responsibilities: 

• Manages assigned accounts. 

• Review service orders. 

• Interacts with work groups to ensure they are trained with respect to spec. compliance. 

• Create local tools/visuals to train regarding specs. 

• Interact with customer to ensure customers are updated with service changes. 

• Periodic on-board aircraft checks 

• Support GM/Operations as needed. 

• Oversees inventories for account.

 

Qualifications 

 

Education:  

• High School Diploma or GED required.  

 

Work Experience: 

• Previous sales and telemarketing experience is a plus 

 

Technical Skills: (Certification, Licenses and Registration) 

• Excellent written and verbal communication skills  

• Demonstrates effective negotiation and closing techniques.  

• Strong analytical and judgement skills 

• Works well in a team environment  

 

Language / Communication Skills: 

• Basic communication and sales skills  

 

Job Dimensions 

 

Geographic Responsibility: Unit 

 

Type of Employment: Full-time  

 

Travel %: None 

 

Exemption Classification: Exempt  

 

Internal Relationships: Employees in the unit  

 

External Relationships: Current and possible customers 

 

Work Environment / Requirements of the Job: Normal office environment  

 

Budget / Revenue Responsibility: (Local Currency) 

 

Organization Structure 

 

Direct Line Manager (Title): GM, Unit 

 

Dotted Line Manager (Title, if applicable):  0 

 

Number of Direct Reports: 3 

 

Number of Dotted Line Reports: 0 

 

Estimated Total Size of Team: 3 

 

gategroup Competencies Required to be Successful in the Job: 

• Thinking – Information Search and analysis & problem resolution skills 

• Engaging – Understanding others, Team Leadership and Developing People 

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communic