TechOps-DE-AMS-Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

The opportunity
We are seeking an Application Support Engineer with expertise in React.js to join our support team at Takeda. In this role, you will be responsible for maintaining, troubleshooting, and optimizing front-end applications, ensuring high availability and seamless user experience. You will work closely with key stakeholders including product, platform, architecture, data and foundational teams to address incidents, improve system stability, and enhance application performance.
This role requires a minimum of 4 years of experience in front-end development and application support, specifically in React.js. Knowledge of Python and AWS is a plus. The ideal candidate should have a strong problem-solving mindset and be comfortable & flexible working in a 24x7 support model.
 

Your key responsibilities

• Provide technical support and maintenance for React.js-based front-end applications.
• Monitor application health, resolve issues, and ensure seamless user experience.
• Troubleshoot, debug, and fix production incidents related to UI performance and functionality.
• Work closely with back-end developers and DevOps teams to ensure smooth API integrations.
• Investigate and resolve application errors, including JavaScript, network, and API-related issues.
• Handle incident management, ensuring quick resolution of application downtimes.
• Coordinate with application owners to discuss minor enhancements to the existing applications, translating their requirements into technical solutions.
• Implement performance optimizations and recommend best practices for front-end applications.
• Maintain proper documentation of known issues, troubleshooting steps, and resolutions.
• Support deployment activities and version control management for front-end applications.
• Take ownership of support tickets, ensuring timely and effective resolution.
• Troubleshoot major incidents, recurring incidents and support in Root cause analysis
• Providing efforts to identify automation opportunities which will enhance operational efficiency.
• Escalate complex issues to the next level of support to ensure a swift resolution.

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Skills and attributes for success

• Minimum 4 years of experience in front-end application support and troubleshooting.
• Strong knowledge of React.js, JavaScript, HTML, and CSS.
• Experience with Redux, React Hooks, and component lifecycle management.
• Familiarity with RESTful APIs and handling API failures in React applications.
• Good understanding of browser debugging tools, performance profiling, and logging.
• Experience working with Git version control and CI/CD pipelines.
• Ability to analyze logs, error messages, and network traffic for issue resolution.
• Proven experience in a Production Support environment and readiness to work in a 24x7 support model.
• Familiarity with ITIL principles.
• Must be a proactive learner, eager to cross-skill and advance within our innovative team environment.
• Effective communication skills for collaborating with multifunctional teams and strategic partners.
• Excellent problem-solving skills and ability to work in a fast-paced environment.
• Capacity to thrive in a dynamic environment and adapt to evolving business needs.
• Knowledge on Relational SQL database is a plus
• Knowledge and Experience in any of the following skills are plus
  • Experience with Python for scripting and automation
  • Hands-on ex