Senior Associate, Product Management- IT Solutions

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are hiring a Senior Associate, Product Management- IT Solutions to support the adoption, optimization, and lifecycle management of SaaS productivity tools—specifically Microsoft 365, Smartsheet, Airtable, and Mural. This individual will serve as the junior Product Manager on the Productivity Solutions team, working closely with senior Product Management, Technical Staff, and other stakeholders to drive value from these platforms.

This is a hands-on, growth-oriented role designed for someone with established Microsoft experience and a strong interest in expanding their expertise across other productivity applications.
 

Key Responsibilities

• Application Ownership: Support the management of Microsoft 365, Smartsheet, Airtable, and Mural, including guiding configuration decisions, user support, and vendor coordination.

• System Enhancements: Collaborate with senior Product Mgmt to define and implement system enhancements that align with business goals. Proactively manage necessary upgrades and maintenance for existing applications.

• User Engagement: Meet with end users to understand needs and translate them into actionable product improvements or support plans.

• Training & Enablement: Provide content and support for standard training by our Training team, and lead advanced trainings for power users.

• Issue Resolution: Break down and help resolve complex technical issues with technical team and implement quality solutions that meet performance outcomes

• Backlog Grooming: Maintain and prioritize tickets & backlogs in ServiceNow and JIRA, ensuring alignment with team goals.

• Documentation: Maintain detailed documentation, including business requirements, use cases, process flows, and functional specifications.

• Stakeholder Communication: Oversee communication on tickets and product updates across athenaNation and other internal channels.

Qualifications

• Experience: 2–3 years in product or project management and support, preferably in the IT domain

• Microsoft Expertise: Strong working knowledge of Microsoft 365 tools and ecosystem.

• Learning Agility: Willingness and ability to quickly learn new applications, including Smartsheet, Airtable, and Mural

• Problem-Solving Skills: Proven track record of persistent problem-solving and effective research to resolve challenges, and value delivery through data-driven decisions.

• Collaboration: experience with cross-functional teams, a positive attitude, curiosity, and strong attention to detail.

• Communication: Clear and confident communicator with experience engaging diverse stakeholders.

• Tools: Familiarity with ServiceNow, JIRA, and internal communication platforms

Leadership Competencies (Senior Associate Cohort)

• Self-Awareness: Open to feedback, reflective, and adaptable.

• Results Orientation: Persistent in achieving goals and solving problems.

• Inclusive Collaboration: Builds trust and works effectively across teams.

• Integrity: Follows through on commitments and acts with transparency.

For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:

https://www.athenahealth.com/salary-range/ca-tech-sr-associate

https://www.athenahealth.com/salary-range/co-tech-sr-associate

https://www.athenahealth.com/salary-range/ny-tech-sr-associate

https://www.athenahealth.com/salary-range/nj-nontech-sr-associate

https://www.athenahealth.com/salary-range/wa-tech-sr-associate