Senior Site Reliability Engineer

We are looking to hire a Senior Site Reliability Engineer to join our team. Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

We are part of the Azure engineering organization and consider great customer experiences critical to the overall success of Azure. We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support. We empower 200+ product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and excellent customer experiences across Azure services.

We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have strong customer empathy and are delighted in understanding our customers’ needs.

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• You will develop, test, and implement changes to optimize code and improve platforms.
• You leverage end-to-end technical expertise and telemetry analysis to identify patterns and opportunities to implement configuration and data changes.
• You review the effect of changes to documents and share development insights within your team.
• You drive code/design reviews, host regular meetings, and participate in on-call rotations and incident responses throughout product development and operations cycles.
• You will respond to incidents during regular on-call rotations and share details related to incidents and their resolution through post-mortem reports and regular review meetings.
• Embody our culture and values.

Qualifications

Required/Minimum Qualifications

• 6+ years technical experience in software engineering, network engineering, or systems administration
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration.
  • OR Master's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications

• 7+ years technical experience in software engineering, network engineering,
  • OR systems administration
  • OR Bachelor's Degree in Computer Science, Information Technology,
  • OR related field AND 4+ years technical experience in software engineering, network engineering,