Senior Communications Specialist - Global Corporate Internal Communications

LOCATION:  Hybrid – US, New York City (preferred), required to work onsite at least twice a week 

ROLE OVERVIEW

We are seeking a dynamic and practical internal Communication Specialist to join the Operations Center of Excellence team which is part of our global communications team. This hybrid role, based in the US, will support strategic internal communications initiatives, while promoting a broad range of employee engagement programs with a strong focus on operational excellence, cross-functional collaboration, and crisis communication readiness. You will work as part of a global team to contribute ideas and improve our overall communications strategy, collaborate across teams on a regular basis. 

You will report to the Director, Operations Center of Excellence (based in the Netherlands) and be part of the Global Branding, Communications & Marketing (GBCM). The Global Communications team at Wolters Kluwer, which is responsible for elevating the overall company narrative and bringing a consistent, strategic message to our key internal and external stakeholders, is looking for a Senior Communications Specialist, based in New York.  

KEY RESPONSIBILITIES

Operational Planning & Delivery 

• Own the company editorial calendar for internal campaigns and BAU updates; sequence communications, manage dependencies, and run timelines with clear milestones and gates. 

• Lead project management for central and functional campaigns, all employee events, and leadership broadcasts—coordinating stakeholders, logistics, and run of show.  

• Set and enforce workflows—briefs, checklists, QA, accessibility checks, and signoff—with on time delivery to agreed SLAs. 

• Maintain communication governance (templates, style guides, image use, metadata) and act as operations point of contact for leaders and program teams. 

• Support issues/crisis communications with rapid drafting, stakeholder coordination, and channel execution. 

Channel Management & Operations 

• Own daily operations for the internal channels (Viva Engage, Teams, intranet (SharePoint)—structure, navigation, publishing, content hygiene, and governance.  

• Manage Viva Engage communities—posting cadence, conversation health, moderation rules, and creator support—to build reach and engagement.  

• Run key distribution lists; oversee shared mailboxes, send windows, and targeting/segmentation for leader and enterprise updates.  

• Coordinate Teams channels for program and leadership communications, including pinned resources, announcements, and event promotion. 

• Support town halls and leadership events (virtual/in person): comms runup, invites, livestream/in room experience, and post event follow-up.  

Measurement & Continuous Improvement 

• Define Key Performance Indicators per channel/campaign (reach, open rate, CTR, dwell time, comments/sentiment, completion). 

• Build and maintain analytics and quarterly reports; translate insights into content/format improvements.  

• Track audience feedback via surveys and listening sessions; recommend optimizations to timing, targeting, and channel mix. 

QUALIFICATIONS

Education: Bachelor’s degree in Communications, Marketing or Journalism or equivalent experience  

Experience:

• 5+ years of experience in corporate communications, preferably in a global, matrixed organization. 
• Demonstrated success managing internal communication platforms (e.g., SharePoint, Microsoft Office Suite, including Viva Engage). 
• Experience in working with project management tools like Monday.com or similar 

Other knowledge, skills, and desired attributes:

• Strong project management skills with a practical, solution-oriented mindset. 
• Proven ability to collaborate effectively across teams and geographies. 
• Data-driven mindset: proven competence in tracking and analyzing campaign metrics. 
• Proven track record in stakeholder engagement; comfortable leading multistakeholder delivery under time pressure 
• Expert-level attention to detail, ownership, follow-through and deadline-oriented 
• Comfortable working in dynamic, h