Analyst, Business I (Temporary Position)

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.


Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.


VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.


Overview of Role/Job Purpose:

Business Analyst I is an entry-level role responsible for supporting data-driven decision-making across the organization. Working closely with cross-functional teams—including Product, , Customer Success, and Engineering—the Business Analyst I gathers and analyzes business data, identifies trends, and helps improve operational efficiency and product performance. This role is ideal for someone with strong analytical skills and a passion for technology and SaaS business models.

Essential Job Duties:

• Collect, clean, and analyze data from internal systems (e.g., CRM, product usage, billing platforms).
• Troubleshoot software issues and perform root cause analysis. Analyze and document workarounds to software issues.
• Participates in internal and external meetings
• Assists Level II and Level III analysts
• Create documentation with direction from Level II and Level III analysts
• Recreate reported issues in test environment and document
• Provide updates to Client including summary of issue and resolution
• Apply technical knowledge to come up with business solutions.
• Conduct an impact analysis before any solution is implemented
• Work cooperatively in a team environment to meet the goals of the department and of the company.
• Organize and prioritize assigned tasks using VertexOne’s ticketing system.

Job Qualifications:

• At least 2 years of experience in a business analyst, data analyst, or similar
• Familiarity with SaaS business models and key performance indicators.
• Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.)
• Foundational knowledge of business analysis tools and techniques
• Basic knowledge of SQL or willingness to learn.
• Advanced analytical and problem-solving skills.
• Ability to develop client relationships.
• Advanced organizational skills.
• Ability to manage multiple responsibilities, while effectively focusing on priority issues
• Strong communication skills(written, reading comprehension, listening, verbal)
• Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards.
• Minimal travel required (10%)

Preferred Qualifications:

• Utility experience or Meter-to-Cash preferred
• Knowledge of Customer Information Systems (CIS) Billing systems
• Experience working with AI tools for data analysis
• Understanding of database principles and control files


What VertexOne has to offer:
• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid par