Employee Assistance Program (EAP) Consultant (Remote U.S.)

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes, making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks an Employee Assistance Program (EAP) Consultant (Remote U.S.) to join our growing team.

Job Summary:

As an Employee Assistance Program (EAP) Consultant at Acentra Health, you will perform clinical telephonic assessments and consultations, delivering comprehensive referrals and ensuring diligent follow-up for managers, employees, and their family members covered by the Employee Assistance Program.

** Expected Work Schedule Options: **

Choice #1:

Monday – Friday (10:30 AM – 7 PM Eastern) 8 hours

Choice #2:
Wednesday (8:30 AM-6:30 PM Eastern) 9.5 hours
Thursday (8:30 AM-6:30 PM Eastern) 9.5 hours
Friday   (8:30 AM-6:30 PM Eastern) 9.5 hours
Saturday (7:00 AM-7:00 PM Eastern) 11.5 hours

Job Responsibilities:

• Conduct both routine and urgent clinical risk assessments, offering expert consultations, short-term issue resolution, and comprehensive referral services for all members seeking assistance.
• Provide management consultation services to various levels of management and human resources within our broad customer base.
• Demonstrate proficiency in assessing a wide spectrum of workplace issues and devising suitable action plans, remaining well-versed in essential workplace legislations like the Americans with Disabilities Act (ADA), Department of Transportation (DOT) drug and alcohol testing, Sexual Harassment, and Duty to Warn.
• Display a comprehensive understanding of Acentra Health's customer base, staying updated on issues affecting customers from both legislative and customer-specific standpoints.
• Engage in additional assigned duties to support internal and external customers in achieving the EAP department's goals.

Requirements

Required Qualifications/Experience:

• Master’s degree in Social Work, Counseling, Psychology, or a related field.
• 3+ years of employment in the mental health field, where the assessment of mental illness and substance abuse was a key function.
• Knowledge of confidentiality laws and their exceptions.
• Clinical skills and experience to perform a risk assessment and develop an action plan that meets the needs of the client.
• Knowledge of chemical dependency, indicators of risks associated with withdrawal, and appropriate treatment modalities.

Preferred Qualifications/Experience:

• 2+ years of EAP experience.
• Understand the concept of the dual client.
• Independent license and Certified Employee Assistance Professional (CEAP).
• Some call center experience.
• Understanding of the Critical Incident Stress Debriefing (CISD) process and ability to develop an action plan to address immediate customer needs.
• Ability to multi-task in a fast-paced environment.
• Ability to remain calm in a crisis.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to problem-solve, exercise judgment, and make critical decisions.
• Strong organizational skills.
• Strong interpersonal skills in an environment that requires team effort.
• Creativity and ability to think outside the box.
• Self-starter with drive and desire to learn.
• Flexible with the ability to adapt to change.
• Ability to work independently but know when to seek supervision.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you nee