Business Office Supervisor - Dean McGee Eye Institute - Oklahoma Health Center - Oklahoma Health Center

Position Title:

Business Office Supervisor - Dean McGee Eye Institute - Oklahoma Health Center - Oklahoma Health Center

Department:

Job Description:

General Description:

The Revenue Cycle Supervisor is responsible for the daily operations within the department.  Responsible for coaching employees, monitoring progress, enforcing rules, and ensuring quality compliance.  Responsible for guiding, training, and supporting their team members and needs to be highly motivated to inspire employees to own their work and deliver better results.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

·         Staffs and orders supplies according to budget guidelines and department needs.

·         Assists with the processing of payroll for his/her team by maintaining employee edit requests, PTO requests, etc.

·         Maintains accurate attendance records for employees.

·         Maintains QA statistics (including patient wait times, etc.) and reports results to the Manager.

·         Assists and provides input on employee quarterly performance reviews.

·         Directly oversees the daily activities to ensure department standards are met.

·         Continually educates all staff of any changes pertinent to their roles.

·         When appropriate, relieves staff members during employee sick/vacation time.

·         Reviews daily pre-service log to ensure accounts have been activated.

·         Updates collection system and requests rebill when appropriate.

·         Collects/requests deposits and copays.

·         Assumes on-call responsibilities to ensure adequate staffing and problem-solving.

·         Assists with evaluation processes; helps resolve patient and employee concerns.

·         Assists Manager to ensure all personnel and department policies and procedures are followed.

·         Acts in capacity of manager in his/her absence and informs Manager of all issues upon his/her  return.

·         Supervises and maintains effectiveness of workflow.

·         Recommends sufficient number of qualified/competent staff.

·         Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.

·         Attends in-service presentations, and completes mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.

·         Demonstrates knowledge of occurrence reporting system and utilizes system to report potential HIPAA safety issues.

·         Actively seeks ways to control costs without compromising patient safety, quality of care of the

           services delivered.

·         Excels in all functions performed by patient representatives.

·         Works closely and professionally with departments in an effort to maintain a teamwork approach.

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education: Associate’s required, Bachelor’s degree preferred.

Experience: 4 or more years of experience in Revenue Cycle, Registration and insurance and/or Referrals and Authorizations required, including at least 1 year of experience in a lead, supervisory, or project management role required.

License(s)/Certification(s)/Registration(s) Required: None

Knowledge, Skills and Abilities:  

·         Organization - Proactively prioritizes needs and effectively manages resources.

·         Communication - Possesses strong communication skills as well as the ability to resolve workplace issues effectively.  Has the ability to communicate clearly and concisely.

·          Leadership - Guides individuals and