Jobs and Careers
CA
Administrative Support Coordinator I
California State UniversityUnited Statesfull_timeVerifiedPosted 18 Sept 2024
💰 $51,000/yr($46,368/yr – $51,000/yr)
About the role
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- Position Summary
- Full-time temporary position available on or after November 4, 2024 and ending on or before November 3, 2025 in Student Records. Appointment will be made for one year from date of hire with the possibility of reappointment based on budget, department needs, and job performance.
Under the general direction of the Records/Registration Lead and the Director of Enrollment Services/Registrar, this position provides comprehensive services to both undergraduate and graduate prospective, continuing and former students, staff, faculty and members of the community-at-large who are seeking information or services from the University with the areas of Student Records, Enrollment and Registration, Evaluations, Class Scheduling and other CSU initiatives (i.e. California Promise, CSU Fully Online, GI 2025). The incumbent must be able to handle situations independently, must be able to assess each situation encountered and respond appropriately, and must be thoroughly familiar with the Stan State policies, procedures, and practices, as well as the catalog and website content.
- Job Duties
- Duties include but are not limited to:
- Provide comprehensive student services in the Enrollment Services Office to prospective, current and former students, as well as staff, faculty, administration and the community-at-large via telephone, in-person, and through email correspondence.
- Provide accurate information regarding student records, enrollment and registration, admissions, evaluations, Class scheduling, and CSU initiatives.
- Provide clear explanation of graduation process including information about application, the graduation approval form, commencement, honors at graduation and any other questions regarding graduation.
- Interpret University policies and procedures as related to Enrollment Services; maintain knowledge regarding functions of other departments on campus in order to be able to refer and direct clients to appropriate departments as situations may require, and use judgement on when to inquire further on behalf of the student.
- Ability to assess situations and apply knowledge of university practice, articulate technical processes when troubleshooting, use independent judgement in how to resolve a situation.
- Have a thorough understanding of the University student database and be able to assist student with navigation of the student system: registration, accessing academic records, use of permission numbers; student portal, how to access and generally explain a degree audit, navigation and troubleshooting of the STAN Scheduler, the STAN Planner, and ability to assess the situation and provide additional information that will help the student, faculty, staff member.
- Ability to clearly articulate application process for admission and/or registration to post baccalaureate students inquiring to continue their education as a graduate student.
- Ensure that in-person, email, and telephone conversations are handled with confidentiality and are FERPA compliant.
- Maintain a positive, cooperative working relationship with other student support services, academic staff, departments, the campus community and community-at-large.
- Participate in Preview Day, Warrior Welcomes, Commencement and other university activities.
- Provide records and registration services to students enrolling in stateside and self-support programs including resolution of matriculation issues, enrollment inquiries, troubleshooting and assisting with technical difficulties with online registration.
- Download National Student Clearinghouse transcript and enrollment verification requests, and prepare, as appropriate, and/or respond to NSC regarding issue and/or discrepancy.
- Investigate and resolve student record discrepancies.
- Assist with student registration including creation and maintenance of individual study and special registration courses in PS, and take initial to resolve issues regarding student submitted registration.
- Assist students with understanding and navigation of Enrollment Requirements/Pre-requisite issues.
- Review and record student enrollment changes in PS including change of major, minor, concentration, update preferred name and pronoun, and all other student record adjustments/changes.
- Prepare supplemental transcript files for review by evaluator, and enter college coursework as appropriate.
- Review milestone completion for students, and update information in PS.
- Prepare and ensure timely delivery of all enrollment verifications as requested by students.
- Provide assistance with Permanent File Number process for archived student records.
- Image and Index documents using KnowledgeLake imaging system.
- Audit student records to ensure accuracy of cours
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