SUPERVISOR - SECURITY

Overview

SEMINOLE CASINO HOTEL IMMOKALEE

Hiring smiling faces and happy personalities!  Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd.  At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops!

 

*All employees eat free on shift in our dining room!

*Weekly pay, bonus eligibility, and the best benefit package in SWFL!

*Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year!

 

Seminole Hard Rock has been selected by Deloitte Private and The Wall Street Journal as a 2025 U.S. Best Managed Company Gold Standard Winner. The program honors and recognizes outstanding private companies around the globe and the achievements of their management teams on an annual basis.

In 2021, Seminole Hard Rock became the first privately-owned gaming company to earn the designation of a U.S. Best Managed Company. Gold Standard winners are reserved for those who have won the distinction for four or more consecutive years.

 

We believe in making “More in Paradise” for our guests that travel to us from all over the world.  Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture!  “Feel the Vibe” is one of our core values; does your current job offer all this and more?!  With casinos and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world, Get In and Get Moving!

 

OUR COMMITMENT TO SERVICE:

 

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

Summary:

Promotes an outgoing, friendly customer oriented personality at all times.  Directs the activities of Security Officers, Command Console Operators and Security Officer/Medical Response Technicians in assigned zones of responsibility in accordance with the company and departmental policies and procedures.  Acts to protect and safeguard assets of patrons, employees and the company.  Schedules and coordinates security activities.  Conducts inquiries alleged instances of negligence or misconduct.  Coordinates activities with local and state law enforcement officials.

 

Essential Duties and Responsibilities:

• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Prepares detailed incident reports in a clear and precise manner.
• Reviews all incident reports for accuracy submitted by Security Officers.
• Directs and delegates responsibilities to the Security Officers.
• Communicates all policy changes, memorandums, and special events on a daily basis.
• Communicates with guests and other employees in a positive manner, both in oral and written forms.
• Evaluates his/her subordinate’s performance.
• Coordinates emergency situations.

 

Supervisory Responsibilities:

Security Officers

Command Console Operators

Security Officer/Medical Response Technicians

 

Qualifications:

To perform this job successfully, an individual must be able to perform each of the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

 

Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.

 

Must present an image of excitement, enthusiasm, outgoing personality, while being able to project a professional appearance.

 

 

Education and/or Experience:

High School diploma or equivalent.  Minimum of one (1) to three (3) years of job-related Security experience in a high volume casino/hotel complex environment. Security experience may be substituted with law enforcement experience.