Regional Service Delivery Lead, Americas

Use Your Power for Purpose 

As Regional Service Delivery Lead, Americas, you will play a pivotal role in the Global Business Services Source-To-Pay (S2P) division. Your work will directly contribute to improving patients' lives by ensuring efficient and effective service delivery across the Americas. You will be part of a dynamic team dedicated to innovation and excellence, making a tangible impact on healthcare outcomes. As a key member of the S2P Operations global team, you will provide leadership and planning to ensure proper execution of sourcing and contracting activities. 

What You Will Achieve 

• Provide strategic direction, oversight, and full accountability for regional service delivery in the Americas of Source-To-Pay (S2P) solutions delivered by the engaged external third-party Business Process Outsourcing (BPO) partner, ensuring alignment with Pfizer’s goals and compliance with contractual agreements. 
• Oversee BPO sourcing and contracting execution, ensuring quality, compliance, and adherence to SLAs and KPIs for the Americas region. 
• Act as the point of contact and escalation for business stakeholders, S2P Category teams, and BPO partners for the Americas region. 
• Develop and maintain relationships with key stakeholders, drive operational excellence, and identify process improvements and risks. 
• Support procurement technology enablement, team development, and performance evaluation of the BPO partner. 
• Champion innovation, knowledge sharing, and collaboration across functions to achieve strategic objectives. 

Here Is What You Need (Minimum Requirements): 

• BA/BS with at least 7+ years of experience, MBA/MS with at least 6 years, PhD/JD with at least 1 year. 
• Strong project management skills and expertise in service delivery within a large organization. 
• Proficiency in financial management, resource allocation, and procurement processes (Sourcing to Contracting). 
• Advanced analytical, organizational, and leadership skills. 
• Experience with SAP Ariba suite (Ariba eSourcing, Contract Workbench) or similar enterprise procurement software. 
• Excellent communication, interpersonal, and team leadership abilities. 
• Detail-oriented, self-starter, and able to work independently. 
• Advanced MS Office capabilities (Excel, PowerPoint, Word). 
• English language fluency. 

Bonus Points If You Have (Preferred Requirements): 

• Experience as a team leader/manager within a Shared Service Center or Center of Excellence. 
• MCIPS or equivalent professional procurement qualification. 
• Sourcing and contracting experience in categories such as Office Equipment, IT, Marketing, Packaging, Manufacturing, Construction, Professional Services, R&D, Direct Materials. 
• Fluency in additional languages (Spanish, German, Mandarin, French, Dutch, Italian, Japanese, Korean, Portuguese, Arabic). 

Other Job Details

• Last day to apply: February 17, 2026
• Work location: Hybrid - onsite an average of 2.5 days per week or as the business requires.

The annual base salary for this position ranges from $111,900.00 to $186,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

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