Associate Director, Safety Project Leadership and Strategic Solutions

Job Overview
Provide strategic leadership at customer account level for multiple large projects, as assigned by senior management team. Act as Sponsor's primary point of contact throughout project duration for local and globally scoped deliverables (programs) with single/multiple Lifecycle Safety functions.  Line management responsibilities for assigned Customer Delivery Leadership (CDL) staff aligned to work on account(s) owned by the Customer Team Management (CTM).   Collaborate with global management team to develop and implement strategic initiatives and ensure global consistency.

Essential Functions

• Work with Sales and Proposals to ensure rapid, seamless, tailored responses to opportunities.  Drive business growth by improving customer loyalty through enhanced customer relations, service delivery excellence and excellent customer communication.

• Collaborate in the definition of customer-centric, account management strategies and provide oversight of their implementation within assigned account(s) i.e. solicitation of repeat business;  identification of new business opportunities developing to RFPs; assist in contribution of customer centric, strategic focus to proposal development process; assist in transforming customer relationships to partnership level; establish mutually agreed working practices with customer for standardization implementation across projects/programs; contribute to strategic planning, assist in creative solutions and ongoing process improvements to meet anticipated future customer needs; provide customer feedback; status reports.

• Works with Lifecycle Safety service operations constructively in a matrix framework to achieve project and customers deliverables.

• Lead and contribute to Global initiatives and will work in close collaboration with Service Operations (SO) and Lifecycle Safety Infrastructure.  Assist in the implementation and support of customer managed decisions as determined under guidance by senior management.

• Impart specialist expertise in CDU aligned specialist areas, as well as applying them across LSM and SO.

• Lead by example bid defenses; client meetings; attend investigator meetings, and present as required.

• Maintain ongoing project communications with internal and external project stakeholders.

• Manage scope and budget review and finalization with sponsors ensuring program financial targets are met.

• Accountable for oversight of Lifecycle Safety performance for projects/programs on assigned account(s) to include customer interface and communications; customer deliverable and realization/profitability; service integration and technical solutions.

• Provide effective senior representation of Lifecycle Safety in high visibility forums e.g. joint IQVIA-Sponsor steering Committees, GOH teams, cross-functional project reviews.

• Effectively contribute to sales activities across other accounts and Customer Delivery Management as needed.

• Provide historical perspective and input on clients and processes. Provide input on the success or failure of previous initiatives and appropriately field concerns.

• Hold at least bi-monthly meetings with direct reports to discuss, at a minimum: project status, including timelines, delivery updates, financial aspects of the group or project, and potential risks, associated mitigation and support required; status of any initiatives that they may be involved in; the team's utilization rates; the direct report's training and other administrative obligations, such as Standard Operating Procedures (SOPs) and corporate training mandates; personnel issues; and career or training objectives.

• Create and implement plans for measuring and improving employee engagement ensuring global consistency. Maintain open and regular communication with direct reports to ensure a supportive working environment.

• Efficiently conveying messages from leadership to direct reports and teams, as well as effectively communicating issues and opportunities up to leadership.

• Might be needed to serve as the designated substitute or alternatively ensure coverage is in place for direct reports during their absence or in case of turnover.

• Prepare, present and respond in bid defense meetings and discussions. May input into more complex requests for information (RFIs) or requests for proposal (RFPs). Liaise with Business Development to give timely inputs regarding the feasibility of all new proposals going out to clients.

• Contribute at IQVIA internal cross-functional project team meetings interfacing with other functional leads customer project status meetings and oversight group meetings. Subject Matter Expert (SME) Meetings, as appropriate.

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