Shift Lead - High Line Hotel Coffeebar

Worker Type:

Job Description:

Do you want to be an “Intelli?”   We do business differently to forge new paths in specialty coffee.  We are pioneers in the direct trade model for buying coffee and creating coffee partnerships all over the world.  We’re passionate about coffee, and that means we pay a bit more for coffee in order to buy direct and create long-term, collaborative relationships with our producers that grow exceptional coffee.

The starting wage for a Shift Lead in New York City is $18.98 per hour.  There is an extensive training program and a new hire generally should become full-bar capable within 90 days.  After certification, the pay rate improves to $19.88 per hour.   The position is eligible for tips.  These average $6 - 7/hr.

Why should you want to work for Intelli?

• We’re serious about coffee and we provide comprehensive training so you can provide exceptional service and high-quality products.  You’ll improve your coffee knowledge exponentially and you’ll get to taste some of the best coffee in the world!

• We offer both paid vacation and sick time as well as 8 paid holidays.  

• We offer a full benefits package to anyone who consistently works more than 20 hours per week.  That means you’re eligible for medical/dental and vision insurance, as well as life insurance and disability coverage.

• You’ll get to work with some  people that have shared values of being hospitable, they believe in mutual respect and are curious just to name a few.

• We do our best to work around your schedule.  If you’re pursuing your education or have personal commitments, you won’t find us agreeing to your availability only to disregard it once you’re hired.

• Most shifts average about 7  hours.  That means you’ll have time to live your life and pursue your passions.   

• Our coffeebars are not open late night like most of the hospitality industry is. That means you still have a chance to meet up with friends after work and not miss out on the fun!

• We prefer to promote from within, and we nurture and identify potential in all employees.

Leadership and Operations

• Support, demonstrate, and ensure proper store procedures from all staff, to include cash handling, attendance, product standards, and all other operational best practices

• Adhere to all company policies and protocols, both behind the bar and at the front of the house, including those for cash handling and safety, while maintaining a clean and organized workspace so fellow team members can locate resources and products quickly

• Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized, and stocked coffee bar

• Uphold the company’s standards regarding merchandising, inventory, and rotation of store products

• Offer relevant, thoughtful ideas and suggestions for improving operations

• Ensure adherence to the company’s dress code, as well as all health and safety requirements

Drink Quality/Education

• Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards

• Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules

• Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers

• Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies

• Educate customers and staff on all coffee and teas carried

• Assist in the training and development of new staff

• Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills; work with your Educator to further your barista skills

• Demonstrate an ongoing pursuit of education, training, and industry trends

Customer Engagement

• Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner

• Respond to questions, orders, and concerns with patience, confidence, and professionalism

• Engage customers about their drink preferenc