Jobs and Careers

Field Service Engineer (South England)

Fully RemoteRemotefull_timeVerifiedPosted 19 May 2026

💰 £37,000/yr

About the role

🤩FIELD SERVICE ENGINEER

Ready to solve what others can’t? Join us as a SysOps Field Engineer and take on complex IT and telecom challenges that keep critical services running.
Be the expert behind seamless VoIP, SaaS, and TECS performance—delivering smart solutions where they matter most.
If you thrive on problem-solving, innovation, and exceptional customer impact, this is your moment.

🕰️Hours: 35 hours per week

📅Shift pattern: Primarily Monday to Friday 09:00-17:00 but will have on call rota duties TBC

💸Salary: up to £37,000 per annum

🚘Car Allowance: £6756.00 per annum

📍Location: Field based covering the South of England

📆Start Date : June/July 2026

⚠️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

🌍This role is a UK based role and any hybrid/remote work must also be within the UK.

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks :

175 hours holiday plus bank holidays
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

👇ABOUT YOU

You’re a hands‑on technical professional who enjoys solving complex problems in real‑world environments. Confident working directly with customers, you bring strong troubleshooting skills, clear communication, and a genuine commitment to delivering reliable, high‑quality service.

🧭 Your Experience

Essential

3–5 years’ experience in a customer‑facing, field‑based technical support or service engineering role
Strong working knowledge of Linux environments
Hands‑on experience supporting digital telecare, IP networking, or SaaS‑based services
Proven experience troubleshooting SIP‑based communication systems, including signalling, call quality, and NAT traversal issues
Experience supporting mission‑critical environments such as telecoms, contact centres, or multi‑site operations
Familiarity with API management tools

Desirable

Experience with Technology Enabled Care Services (TECS) or SmartTEC systems
Use of diagnostic tools such as Wireshark, SIP traces, or packet analysis tools
Knowledge of TCP/IP, DNS, DHCP, VLANs, and firewall rules affecting SIP traffic
Experience working within ITIL frameworks
Awareness of JavaScript, Python, React, or Node.js

🎓 Qualifications & Training

Essential

Relevant technical qualification or equivalent professional experience (e.g. networking, electronics, computing)
Understanding of network infrastructure, communication protocols, or social alarm monitoring platforms
Experience in a customer‑facing technical role
Full UK driving licence

Desirable

Technical certifications such as ITIL, CompTIA A+, CompTIA Network+, CCNP, or similar
Training or certification in TECS, SmartTEC, or digital telecare systems
Any AWS certification

🧠 Skills & Technical Strengths

Strong customer service and communication skills, with the ability to explain technical concepts clearly
Logical, efficient approach to diagnosing and resolving technical issues
Confidence delivering structured training to customers and internal teams
Experience working with cloud‑hosted services, remote device management, or firmware deployment tools

🌟 Personal Attributes

Comfortable working independently in the field and collaboratively with wider teams
Highly organised, accurate, and detail‑focused
Customer‑centric, professional, and relationship‑driven
Resilient, adaptable, and calm under pressure
Technically curious, proactive, and committed to continuous improvement
Clear and confident communicator with both technical and non‑technical audiences