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Manager, Strategy and Transformation Communication

Navy Federal Credit Union
United Statesfull_timeVerifiedPosted 11 Apr 2024

About the role

To lead employee communications for enterprise-wide strategy and transformation communications. Responsible for influencing and overseeing the planning, implementation and measurement of complex change and strategy communications campaigns, and ensuring strategic alignment among teams and plans. 
 

  • Lead, coach and develop a geographically dispersed team of Employee Communications professionals charged with informing and inspiring team members and driving business priorities within the enterprise.
  • Lead cross-functional teams for key initiatives, including leading direct reports and non-direct reports.
  • Serve as a partner and trusted advisor to executive leaders, providing insight, perspective and counsel on related communications strategies and issues. 
  • Create, influence and oversee the planning, implementation and measurement of complex change and strategy communications campaigns, plans and tactics that are aligned to the company’s priorities, culture and values; ensure strategic alignment among teams and plans.
  • Develop communication strategies to foster clear and timely information flow and help team members understand the programs, initiatives, and activities being communicated.
  • Facilitate team’s partnership with business unit communicators on the implementation of enterprise employee campaigns, ensuring all communications strategies and tactics are consistent with the company’s strategic vision, messaging and brand. 
  • Drive continuous improvement of communications plans, tactics and processes through disciplined measurement, analysis and adjustment; support team in translating metrics into actionable intelligence for the organization, and influence team in making data-driven decisions, and advocate for measurement within the organization. 
  • Translate the identified communication needs of the business areas into unified communication plans and approaches.
  • Develop communication strategies to foster clear and timely information flow and help employees understand the programs, initiatives, and activities being communicated.
  • Oversee team in identifying and developing feedback mechanisms and indicators to measure the success of communications strategies and activities. 
  • Ensure communications tools maximize the impact/effectiveness of communications and are aligned with corporate goals, objectives, vision, and mission.
  • Partner with other corporate communications/public relations-cognizant areas to address common issues, share ideas, and identify and leverage enterprise-wide tools, standards, and shared resources.
  • Perform supervisory/managerial responsibilities:
    • Ensure adequate/skilled staffing
    • Establish performance goals and priorities
    • Prepare, conduct and review performance appraisals
    • Develop, mentor and counsel staff
    • Provide input on budget requirements for Annual Financial Plan
    • Ensure team’s goals align with division/department strategy
    • Ensure efficiency of operations
    • Performs other duties as assigned
  • Bachelor’s degree in Communications, Journalism, English, Marketing or related field  
  • Advanced knowledge of and experiencing with change management principles and practices.
  • Excellent written and verbal communication skills, strong judgement, problem solving and organizational skills, superb attention to detail and the ability to interpret business priorities in a simple, compelling way for diverse audiences across the company.
  • Curious, analytical and willing to challenge the status quo.
  • Seasoned people leader with a proven track record of managing the work of a large team, and empowering, motivating and developing them.
  • Poised and approachable. Exceptional business acumen and significant experience in positively handling high-profile communications issues, demonstrating sound judgment and persuasive counseling to your team and to senior management.
  • Strong project manager who lives by prioritization and attention to detail, and thrives in fast-paced environments where a typical day has you juggling multiple projects simultaneously, reprioritizing quickly and meeting deadlines.
  • Excellent written and verbal communication skills, strong judgement, problem solving and organizational skills, superb attention to detail and the ability to interpret business initiatives in a simple, compelling way for diverse audiences across the company.
  • Significant experience blending internal and external communications with a track record of developing, implementing and measuring successful communications plans in collaboration with cross-function teams, preferably for a large, complex organization
  • Advanced knowledge of and experiencing with change management principles and practices.
  • Experience proposing and piloti

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Company

Navy Federal Credit Union

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