E-Commerce Business Analyst (924)

Summary: 

This position will support and optimize the company’s growing online sales operations. Will analyze e-commerce data, identify trends, and provide strategic insights to improve operational efficiency, customer experience, and revenue growth. The analyst will work closely with cross-functional teams, including marketing, operations, IT, and finance, to drive data-backed decision-making and enhance our digital sales strategy.

Essential Duties and Responsibilities:

Data Analysis & Reporting:

• Gather, analyze, and interpret data from various e-commerce platforms (eBay, Amazon, Shopify, etc.) to identify growth opportunities.
• Develop and maintain dashboards, KPIs, and reports to track online sales performance, customer behavior, and inventory trends.
• Provide actionable insights to optimize pricing, product selection, and marketing strategies.
• Monitor website and marketplace analytics to improve conversion rates and overall user experience.

Process Optimization & Strategy:

• Identify inefficiencies in online sales workflows and recommend process improvements.
• Collaborate with operations and logistics teams to ensure smooth order fulfillment and inventory management.
• Work with IT and development teams to improve website functionality and resolve technical issues impacting e-commerce performance.
• Support the development and execution of e-commerce growth strategies, including expansion into new digital marketplaces.

Cross-Functional Collaboration:

• Work closely with the marketing team and marketplace partners (e.g., Shop Goodwill, Goodwill Finds, Amazon, eBay, etc) to evaluate the effectiveness of digital campaigns and customer acquisition efforts.
• Partner with finance to analyze revenue trends, forecast sales, and improve profitability.
• Assist in vendor and technology assessments to ensure the organization is leveraging the best tools for e-commerce success.

Education and Experience:

• Bachelor’s degree in Business, Data Analytics, E-commerce, Marketing, or a related field.
• 3+ years of experience in a business analyst or e-commerce analytics role.
• Strong proficiency in Excel, Power BI, Tableau, SQL, Google Analytics, and related e-commerce reporting tools.
• Experience with online marketplaces (eBay, Amazon, Shopify) and digital marketing analytics.
• Strong communication and presentation abilities, with the ability to translate data insights into business recommendations.
• Passion for mission-driven work and the ability to thrive in a nonprofit environment.

Competencies: 

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem-Solving - Identifies and resolves problems promptly, develops alternative solutions, and uses reason even when dealing with emotionally charged topics.
• Communication and customer services - Ability to read, write, and communicate effectively in English.  Use terminology that is appropriate to the intended audience.  Edits written work for spelling and grammar.  Speaks clearly so others can understand. Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences and to request clarification when needed. <