VP, HR – Technology & Operations

Job Description:

Role Summary/Purpose:

The VP, HR – Tech & Ops Talent & Change Enablement will serve as the strategic partner to an SVP Operations Leader and their team, enable large scale change management, and lead the talent management strategy across Technology & Operations.  This leadership role will ensure the organization has the leadership capability, skills, talent strategies, and change management disciplines required to execute operational and digital transformation while supporting a positive employee experience.

The role requires a balance of strategic vision, organizational design expertise, and a deep understanding of employee experience and large-scale change management.  It combines HR business partnership, enterprise change leadership, and workforce transformation to modernize operations, enable new engagement models, and prepare the workforce for evolving technologies.

Key Responsibilities:

• Serve as the primary HR advisor to the SVP and leadership team.

• Provide strategic counsel on organizational design, leadership effectiveness, workforce planning, and team performance.

• Align talent and workforce strategies with operational priorities, digital transformation initiatives, and evolving customer engagement models.

• Partner with leaders and HR colleagues to develop, manage and implement impactful talent management and engagement solutions that support Synchrony’s culture and a positive employee experience.

• Facilitate leadership alignment and decision-making during periods of transformation and growth.

• Lead enterprise change management strategies for large-scale initiatives by driving adoption and organizational readiness.

• Identify organizational risks, capability gaps, and adoption barriers and implement strategies to support successful transformation.

• Design strategies that enable employees to transition into emerging roles, build new capabilities, and navigate career pathways aligned with future operational models.

• Ensure the organization is proactively developing the skills, leadership capabilities, and career opportunities required for the future workforce.

• Partner with leaders to design and evolve operating models, team structures, and decision frameworks that support operational excellence and scalable growth.

• Act as a connector between business strategy, workforce capability, and enterprise HR initiatives.

• Ensure integration with enterprise governance processes and risk frameworks.

• Perform other duties and/or special projects as assigned.

Minimum Requirements:

• 10+ years of progressive HR leadership experience, including HR business partner roles supporting senior executives.

• Experience supporting operations, technology, or large-scale transformation environments.

• Strong expertise in change management, organizational design, and workforce transformation.

• Experience leading change initiatives associated with operational modernization, digital transformation, or new workforce models.

• Understanding of AI concepts and their implications for workforce transformation.

• Strong strategic thinking, influence, and communication skills with the ability to connect at all levels across the organization and simplify complex concepts.

• Experience working in highly matrixed, global organizations.

• Demonstrated curiosity and systems thinking – ability to ask insightful questions, see connections across the organization, anticipate the broader implications of actions and decisions, and bring in the right subject matter experts to solve business challenges.

• Ability and flexibility to travel for business as required  

Desired Characteristics:

• Ability to actively pursue opportunities to learn, adapt, and improve.

• Ability to manage stakeholders at all levels of the organization.

• Passion to learn new concepts, tools and/or processes.

• Collaborator who can work with leaders & partners to discover and build what's possible.

• Storyteller who can bring big, strategy & product visions to people of all backgrounds, adapting your message to get buy-in.

• Turn big ideas into action and work across diverse teams to move initiatives forward

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the pos