Senior Engineering Manager, Mobile Performance, Reliability, and Observability

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Mobile Performance, Reliability, and Observability (MPRO) team is responsible for:

• Leading Square’s mobile engineering organization to deliver highly performant and reliable experiences to Square’s Customers (Sellers). 
• Providing a unified set of frameworks, tools, and accompanying process evolution that enable teams to observe and improve Seller’s experiences, at scale. 
• Proactively instrument and watch for signals that indicate business/engineering problems and lead cross functional teams to issue resolution.

As a senior engineering manager on the MPRO team, you will lead a team focused on mobile performance, reliability, and observability. We work to improve the performance and reliability of Square’s mobile apps. We also develop tools and accompanying processes to enable engineering teams to collect and prioritize work with performance metrics, debug logs, analytics, & crash reports (and more).

Join us in shaping the future of Square and empowering sellers to thrive in an increasingly complex marketplace!

You Will: 

• ​​Lead a foundational, multi-disciplinary team of iOS and Android engineers working on projects with wide impact across the company
• Define a compelling vision for the Square mobile engineering team to improve our products’ performance and reliability
• Cultivate an excellent organization by hiring remarkable talent, coaching your team, fostering principled and collaborative engineering decision-making, and applying your technical expertise to maintain a high bar
• Oversee the success of your teams' products, establish and achieve quantifiable results
• Collaborate and build strong, long-term strategic partnerships with multiple stakeholders across the company including product, design, legal, support, and other engineering teams
• Work closely with your technical leads to negotiate priorities and grow the existing team to achieve those goals
• Guide, organize, and communicate the team’s quarterly objectives and accomplishments
• Mentor engineers and help cultivate their career aspirations

Qualifications

You Have:

• Experience leading, managing, and building a team of accomplished software engineers
• Demonstrated leadership and collaboration with co-workers on other teams and in other locations
• Ability to provide technical mentorship and career guidance to team members
• Extensive experience in software development on Android and/or iOS, including using off-the-shelf and purpose-built tooling to analyze and improve application performance and reliability.
• Proven record of successfully delivering large platform initiatives and/or features (spanning ~1+ year) from start to finish with strong collaboration, communication, and ownership
• Experience collaborating with engineering leaders and cross-functional team members
• 12 years of relevant industry experience, including 4 or more years experience managing software engineering teams

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $251,600 - USD $377,400
Zone B: USD $