Application Support Lead

 

 

Work at Exadel – Who We Are:  

Since 1998, Exadel has been engineering its own software products and custom software for clients of all sizes. Headquartered in Walnut Creek, California, Exadel currently has 2000+ employees in development centers across the Americas and Europe.

Our people drive Exadel’s success, and they are at the core of our values.

Role:  

We are seeking a team lead to lead our Application Support teams which encompasses regulatory reporting and our Investment Banking function.  This includes CRM and Equity research. Monitors, restores service, changes, supports, and handles day-to-day activities required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, effective Problem management, and engages 3rd party providers and/or Development as required. 

Background:

• Ability to work in a trade floor environment. Prioritize and manage user expectations.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Recommends and implements solutions based on analysis of issues and implications for the business.
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  Identifies emerging issues and trends to inform decision-making.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Proactively monitors system performance, exceptions, and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
• Supports deployment activities, managing implementation issues to resolution.
• Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
• Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
• Develops or helps to develop the knowledge assets required for the operation.
• Promotes adherence to standards and industry best practices.
• Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

Requirements: 

• 5-7 years of work experience in IT.
• Experience leading a small team.
• Hands-on functional and technical troubleshooting expertise in any of the following systems: Message Automation, Blue Prism, Broadridge products, Calypso, Murex or similar platforms.

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• Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
• Investment Banking knowledge/experience is required.
• ITIL Foundation
• Python, ITRS Monitoring, verbal & written communication skills.
• Collaboration & team skills; with a focus on cross-group collaboration.
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