Service Line Operations Manager

Job Description:

The Service Line Operations Manager leads and directs daily oversight of projects/teams under the direction of the Service Line Leadership This leader deploys regional strategic initiatives into operations that require close integration across multiple functional and divisional areas within the organization. This leader is responsible for overseeing, planning, executing, and closing out service line initiatives and projects according to defined goals, objectives, scope, schedules, and budgets. This leader collaborates with process owners (such as a Clinical Program or Market Operations Director), leaders and executive sponsors to support successful realization of local and service line strategic initiatives.

Essential Functions

• Strategic initiatives leadership: Supports development and successful execution of multi-year Service Line strategy for operational, clinical and financial metrics.
• Supports markets in achieving financial metrics through evaluating and achieving key operational best practices; supports market leaders in maintaining financial literacy relative to the service line industry trends; understands and adheres to all financial policies and procedures
• Provider engagement: Supports market leaders to engage providers in development and adoption of best practices, clinic design, and productivity models, that support healthy practices while maintaining engagement.
• Project Management: Partners with market leadership to support key initiatives of project implementation
• Patient care delivery systems: Understands clinical policies and procedures, service line patient care delivery standards and ensures patient care is delivered in accordance with these delivery systems
• Supports markets in tracking key indicators of performance by obtaining data and developing standardized reports.
• Supports market and practice leaders in deploying operational standards (e.g. expected productivity, shifts, panel size, etc.)
• Develops & executes action plans to achieve physician, APP, and caregiver engagement within Service Line.

Skills

• Program Implementation
• New Program Development
• Healthcare Leadership
• Process Improvements
• Operations Management
• Project Administration
• Operational Plans
• Operations Coordination
• Organizational Commitment
• Leadership
• Building Relationships
• People Management

Physical Requirements:

Posting Specifics

• Entry Rate:  Depending on experience
• Benefits Eligible: Yes
• Shift Details: Business hours - This role crossed time zones and supports Nevada and SW Utah.
• Department:  Women's Health and Specialty Affiliate Market Operations    
• Hybird working model. Office available in our clinics with some remote opportunities.

Minimum Qualifications

• Proven experience in a progressive healthcare related leadership role leading teams at various sites
• Experience developing and implementing service line strategies
• Demonstrated strong analytical and reporting skills
• Experience managing large programs and projects
• Demonstrated advanced skills in word processing, spreadsheet, presentation, database management and project management tools, e.g.: MS Office Suite.
• Experience leading change-management, including best practices and methodologies
• Experience influencing and collaborating with other leaders without direct authority

Preferred Qualifications

• Bachelor's Degree in business, healthcare management, or healthcare related discipline. Degree must be obtained through an accredited institution. Education is verified.

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Nevada Central O