Associate Director, Admissions Operations/Slate Administrator

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Associate Director, Admissions Operations/Slate Administrator

Job Profile Title

Associate Director C, Student Services, Admissions

Job Description Summary

The Associate Director of Admissions Operations / Slate Administrator is responsible for managing and optimizing the Slate CRM system to ensure its effective performance and alignment with institutional goals. This role oversees system configuration, data management, and process automation to enhance the efficiency and effectiveness of recruitment, admissions processing, and financial aid reporting, while ensuring data integrity across all functions.
Key responsibilities include managing application processing, handling data imports and exports, and overseeing integrations using the ADIT tool with Banner and other Penn-approved data platforms. The Associate Director collaborates closely with the admissions team, financial aid, student information services, degree programs, and staff across the school to support and enhance Slate functionality, develop new solutions, and promote best practices in the system usage.
This role also provides technical support and data-related training to faculty and staff, and is responsible for building queries, generating reports and dashboards, and maintaining high standards of data integrity.

* All SP2 staff are required to participate in convocation and graduation ceremonies as needed.

Job Description

Job Responsibilities

• Operational Management:

  Oversee the technical and operational infrastructure of the admissions process, ensuring seamless functionality of Slate CRM to support recruitment, application processing, and enrollment goals. This includes designing and maintaining automated workflows for application review, decision release, and data synchronization with institutional systems like Banner. The role manages day-to-day operations, including communication campaigns, event management, form development, data uploads, and routine system maintenance, while establishing protocols to uphold data quality and integrity. Responsibilities extend to optimizing Slate’s configuration to align with evolving admissions strategies, troubleshooting technical issues, and implementing automation to enhance efficiency.

  The position serves as the primary steward of Slate’s architecture, driving accuracy through regular data clean-up, consolidation of duplicate records, and oversight of annual cycle prep work to update application portals, purge outdated resources, and ensure compliance with institutional privacy policies. As the school’s liaison for Graduate Admissions User Groups and the Provost Office, the Associate Director collaborates with IT and cross-departmental teams to manage system integrations, user permissions, and updates. The role also prioritizes continuous improvement by attending Slate webinars, adopting new i