Sr. Associate, Program Management

Sr. Associate, Program Management

Country: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Sr. Associate, Program Management blends technical depth, project leadership, and commercial empathy, capable of delivering world-class integrations while building strong institutional relationships. Someone who not only ensures successful deployment — but shapes the digital experience of universities through trust, excellence, and shared ambition.
Lead the technical delivery, integration, and adoption of Campus Digital across US universities.  This role acts as both a technical lead and consultative partner, ensuring every university experiences a seamless journey — from acquisition and onboarding to post-launch stabilization and continuous improvement. As the local bridge between Santander Global teams, Santander US, and university IT leadership, this position combines strong engineering governance with commercial acumen to deliver excellence, trust, and measurable impact.

• Own the end-to-end integration lifecycle, from technical assessment to warranty phase.
• Lead team of outsourced implementation teams by vendor and Universia holding;
• Coordinate all key components: API validation, SDK configuration, and release management.
• Ensure full compliance with data and accessibility regulations.
• Lead testing strategy, defect triage, and integration dashboards to track blockers, ownership, and release status.
• Act as single point of contact (SPOC) between Santander, Campus Global, and university IT teams.
• Guide, persuade, and align stakeholders through a clear, confident and value-driven delivery narrative.
• Present project status, risks, and mitigation plans to CIOs and university steering groups.
• Build strong, trust-based relationships that drive long-term adoption and satisfaction.
• Translate technical dependencies into business impact and adoption value
• Establish a clear governance model per university (roles, and scope control).
• Manage risk, trace decisions, and maintain transparency on scope, change, and timeline.
• Serve as the accountable lead for integration outcomes, escalating gaps when needed.
• Oversee post-launch operations, incident triage, and transition to the Business-as-Usual (BAU) support model.
• Drive lessons learned documentation and feed insights into future deployments.
• Promote continuous optimization of performance, stability, and user experience.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 9+ Years Formal Project Management experience in a Financial Services environment - Required.
• 9+ Years Estimating and budgeting to ensure project costs are maintained - Required.
• 9+ Years Experience with SW Project Management tool - Required.
• 9+ Years Managing multi-year projects with cross-enterprise interdependencies. - Required.
• 9+ Years Enabling individuals to work effectively as they plan, implement, and experience change - Required.
• 9+ Years Building project planning documents - Required.
• 9+ Years Engaging the support and resources of others to achieve project goals and objectives; influencing without authority - Required.
• 9+ Years Developing and coaching others indirectly or directly- Coaches, reviews and delegating work to lower level professionals - Required.
• Proven experience in SaaS or enterprise mobile integrations, including API and SDK management.
• Strong understanding of OAuth 2.0, OpenID Connect, SAML, and federation metadata handling.
• Skilled in API testing and validation (Postman, Swagger, SoapUI, Insomnia).
• Experience with Azure AD / Entra ID, Keycloak, or similar IdPs.
• Familiar with mobile CI/CD pipelines, app instrumentation, and store release flows.
• Ability to interpret logs and telemetry (Firebase, App Center, New Relic) for diagnostics and performance.
• Knowledge of hybrid university envi