SENIOR MANAGER, QUALITY ASSURANCE (BUS MAINTENANCE)

Posting number: 2401506

Department: OPERATIONS

Job classification: SENIOR MANAGER, QUALITY ASSURANCE

Posting type: Open

Categories: Safety, Automotive, Audit

Summary

Provides leadership for the Quality Management Department to manage quality audits, and plan, implement, and monitor Construction Quality Management processes and procedures to ensure that major Metro capital projects are completed in compliance with contract and regulatory requirements.

Examples of duties

• Develops and implements quality assurance/control plans, policies, and procedures in accordance with appropriate laws, regulations, and codes
• Reviews submittals for adequacy and completeness of quality assurance/control requirements
• Visits jobsites and monitors performance
• Performs inspections, audits, and surveillances to verify implementation of quality assurance/control requirements
• Documents NCRs (Non-conformance Reports) and analyses trends
• Conducts Root Cause Analysis, diagnoses quality assurance/control system problems, and corrects or recommends appropriate action
• Prepares quality assurance/control reports and correspondence
• Represents Metro before the public and other governmental agencies
• Coordinates consultants and labs
• Attends meetings as required, including pre-bid and pre-construction meetings
• Manages assigned quality assurance/control department activities, including developing, monitoring, and adhering to Metro's policies/procedures
• Manages, motivates, evaluates and provides guidance to assigned employees
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

May be required to perform other related job duties

Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Quality Management or Engineering discipline, Business Administration, or a related field; Master's Degree in a related field preferred

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience in quality assurance

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Registration as a Professional Engineer is preferred
• Certified Quality Auditor, Certified Manager of Quality, or Certified Quality Engineer preferred

• Experience supporting commercial fleet quality assurance and maintenance compliance program
• Experience interpreting federal, state, and local laws and enforcing commercial vehicle environmental and emission regulations
• Experience overseeing commercial vehicle maintenance records for regulatory compliance
• Experience utilizing Microsoft Excel

Supplemental information

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of engineering, construction, design, and quality assurance, including transit construction or general heavy construction practices
• Quality Management processes, systems, and procedures, including audits and surveillances
• Current theories, principles, and practices of management
• Research and report preparation methods
• Applicable local, state, and federal laws, rules, and regulations, including building codes and standards, Public Work Standard, and jurisdictional codes
• Theories, principles, and practices of transportation
• Complex