Administrative Assistant, Ambulatory Float Pool

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Join Us in Making a Difference – Float Across Opportunities

When you join the growing BILH team, you’re not just taking a job, you’re becoming part of a mission to improve lives. Our Ambulatory Float Pool offers a unique and dynamic experience where no two days are the same.

Why This Role is Different!

If you thrive in fast-paced, people-facing roles and enjoy learning new systems, this position is a perfect launchpad for your career in healthcare administration. Supporting over 150 ambulatory departments across Beth Israel Deaconess Medical Center and its affiliated sites, you'll gain firsthand exposure to a broad range of clinical areas, from primary care to specialty practices, allowing you to build a robust skill set and strong professional network.

Many of our Float Pool team members have grown into advanced roles within the organization.

What to Expect

• 60 to 90-day clinic rotations with dedicated orientation and training in each department, offering full immersion in different ambulatory settings
• A supportive team that values development and hands-on learning
• Work 100% onsite at our Longwood campus in Boston, with occasional travel to nearby sites like Chelsea or Chestnut Hill if you're able
• Typical shifts are 8:00 am to 4:30 pm or 8:30 am to 5:00pm, with some flexibility based on clinic needs

Core Responsibilities

In this role, you’ll provide essential administrative support to physicians and care teams, helping clinics run smoothly while offering top-tier service to patients.

• Answer and screen calls, greet patients and visitors, and provide clear, courteous support
• Schedule appointments, update insurance information, and secure referrals
• Prepare patient charts and documentation using Epic and other clinical systems
• Coordinate billing processes, including co-payment collection and fee ticket reconciliation
• Maintain physician schedules, assist with clinical correspondence, and handle confidential information with care

Who You Are

• A people person who’s comfortable interacting with patients, families, and clinical staff
• Tech-savvy and excited to learn Epic and other digital tools
• Organized, reliable, and eager to grow within a healthcare system
• Comfortable working in varied environments and adapting quickly to new teams

Qualifications

• High School diploma or GED required (Associate’s degree preferred)
• 1 to 3 years of relevant experience (healthcare or customer-facing roles preferred)
• Proficient in Microsoft Office and web-based applications

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled