Production Control Engineer, DentaQuest

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.

The opportunity:  

Independently supports system processes, environments and clients by deploying code into production and scheduling production processes.

How you will contribute:  

• Support information systems (i.e., production, test, etc.) by utilizing existing resources and processes, including, but not limited to the following tools: Source Control via TFS (Microsoft Team Foundation Server) and Software Release Management in a .NET environment.  Event Management (Tivoli Workload Scheduler a plus). 

• Understanding of Web Services, Windows Services, IIS, and SSIS preferred.

• Provides back-end application security support to the Enterprise claims processing system.

• Recommend standards, procedures and process improvements.

• Provides review of deployment packages for adherence to established standards

• Provides customer support by using troubleshooting skills to research and propose solutions to problems and accommodate necessary changes and or corrective action, as needed.

• Act as an IT Operations and Data Administration representative by participating on projects. May lead projects initiated in IT Operations and Data Administration.

• Ensure all processes associated with the tools supported are in accordance with existing IT policies and procedures and best practices in support of HIPAA and SOC1 compliance.

• Maintain team effectiveness by providing direction/training to peers and less experienced staff. May assign work to less experienced staff and review their work.

• Support department by providing back-up support during staff shortages (PTO, etc.)

• May present work to other IT Operations and Data Administration

• Support IT Operations and Data Administration by representing them in vendor and/or customer meetings as requested.

• Other duties as assigned.

What you will bring with you:  

• BS or equivalent and 7 years work experience in computer sciences or related field, or equivalent combination.

• Demonstrated proficiency with operational support and associated tools such as Release Management (MS Team Foundation Server) and Event Management

• Excellent problem solving abilities

• Proven progressive knowledge, responsibility and experience.

• Ability to manage multiple tasks.

• Excellent organizational and prioritization skills.

• Superior customer service skills.

• Effective oral and written communication skills.

• Required to attend additional training as requested/deemed necessary.

Preferred:

• Experience working with IWS/TWS a plus.

Salary Range: $78,200 - $117,300

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performan