Sr. Product Manager, Client Enablement

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:

We are looking for a highly knowledgeable Payouts Subject Matter Expert (SME) to join our team. The ideal candidate will have extensive experience in the payments industry, specifically in payouts, and will demonstrate strong operational expertise coupled with exceptional problem-solving skills.

Job Description:

Your day to day:

• Provide expert guidance to internal and external parties on payout processes, ensuring compliance with applicable regulations and industry standards.

• Analyze and solve operational business / process problems related to payouts, developing effective solutions to enhance efficiency and accuracy.

• Navigate ambiguous situations by clarifying objectives and providing insights to optimize payout operations.

• Influence and collaborate informally with cross-functional teams and stakeholders to implement best practices and drive continuous improvement in payout processes.

• Monitor and evaluate industry trends in payouts, offering insights to enhance our operational strategies and customer experiences

• Serve as a resource for training and development, sharing knowledge of payout systems and operations with team members and stakeholders.

• Serve as a resource for sellers to get deals from lead to live, ushering merchants through the onboarding flow with a focus on discovery and solutioning.

• Document and maintain a record of common questions / challenges and establish a regular feedback loop with product.

What do you need to bring:

• Bachelor’s degree in Finance, Business, or a related field; advanced degree preferred.

• Proven experience in the payments industry with a focus on payout operations; operational background preferred.

• Experience working with large enterprises.

• Excellent problem-solving skills, with a track record of effectively addressing complex operational challenges.

• Strong communication and interpersonal skills, with the ability to influence and engage stakeholders informally.

• Ability to work collaboratively in a fast-paced environment, adapting to changing priorities and challenges.

• Strong experience generating technical documentation

• Expert in PowerPoint, Excel and Microsoft suite

If you are an expert in payouts and passionate about solving operational challenges, we would love to hear from you!

Additional Job Description: