Business Service Operations Support Analyst

Job Title: Business Service Operations Support Analyst

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

 

Job Summary/Purpose

This position is responsible for the daily management of operational and technical tasks, which include providing solutions that utilize programming/software skills to improve functional processes and data management. Individuals are required to define and document business requirements based on customer requests, troubleshoot issues and manage data analytics and reporting. Job assignments touch a wide variety of data and programming assignments associated with the timeliness and accuracy of customer billing, billing delivery, meter management and credit & collections functions.

 

Additionally, there is a strong focus on continual improvements in the accuracy of customer billing, billing delivery, meter management and credit & collections functions. A person in this role will be required to handle operational, functional and regulatory data requests for groups inside and outside of Meter to Cash organization.

 

Job Duties/Responsibilities

• At all times put safety first, actively promote safety in both the office environment and on-site/off-site visits at Entergy or supplier sites.
• Plan, conduct and lead programming assignments and projects for various functional areas
• Conduct complex business and data analysis based on the project scope and objectives and develop policy recommendations to management based on findings
• Define protocols and requirements for data quality controls, and ensures that all analysis and programming work adheres to SOX controls/compliancy
• Provide industry expertise and apply best practices to programming work based on experience
• Interact with department management and leadership throughout the organization to identify issues that warrant future projects
• Analyze complex operational data and information and provide reports, forecasting/trend analysis and recommendations to appropriate work groups.
• Stay abreast of regulatory or political changes that may impact Entergy policy decision making.
• Approach work assignments with a continuous improvement mindset that will bring measurable improvements.  Able to identify and implement new ideas and solutions without prompting and with minimum guidance; able to drive positive results
• Support cross-functional teams as needed to improve processes that support a long-term resolution, including but not limited to researching, reviewing, and analyzing effectiveness and efficiency of requirements by developing strategies to elevate processes
• Apply data analytics practices and the right tools (e.g. Power BI, Python, SQL, Hadoop).

Minimum Requirements

Minimum education required of the position

 

Bachelor's degree in computer and information technology or a related field, such as mathematics.

Desired: Master's Degree.

 

Minimum experience required of the position

• Analyst III- with degree 4-6 years; without degree 6-8 years
• 6-8 years of professional experience with a bachelor’s degree or 8-10  years of experience in programming and technical reporting is required.

                                              

Minimum knowledge, skills, and abilities required of the position

• Preferred experience in SAP/CCS, SAP HANA
• Proficient in SQL, Visual Basic, Oracle, C#, XML, JavaScript, HTML, and CSS.
• Advanced analytical skill set with proficiency in database programming using a diverse set of tools.
• Maintain and improve offline business systems, including applying technical updates in SAP,